Arbetsbeskrivning

Are you passionate about hospitality and creating great guest experiences? We are looking for a Team Leader for our partner to join a dedicated team at a cinema and restaurant concept where service, quality, and atmosphere come together. This is a fantastic opportunity to take responsibility, lead others, and be part of an inspiring environment that combines film, food, and events.

Location: Central Stockholm

Who we are looking for: Team Leader

Responsibilities: - lead and distribute daily tasks for staff in the lobby bar and bistro; - deliver excellent guest experiences and handle customer service including refunds, complaints, and follow-ups; - ensure smooth daily operations in accordance with current laws, policies, and internal routines; - be responsible for scheduling and optimizing staffing based on demand; - welcome and manage the audience during movie screenings, including presentations and seating; - organize and follow up on cleaning routines and overall presentation of the cinema and restaurant areas; - support and develop upselling initiatives and sales competitions; - take part in stocktaking and beverage orders when needed; - provide onboarding and training for new staff; - support with special events, including preparation and packaging of snacks or equipment setup.

Requirements: - previous leadership experience in hospitality or customer-facing roles; - knowledge of service routines and food & beverage operations; - ability to handle administration such as email communication and scheduling; - confident with handling customer feedback and service recovery; - fluent English; - Swedish: Intermediate+ (you are able to communicate).

Your profile: - you are service-minded, structured, and proactive; - you enjoy taking initiative and leading others in a fast-paced environment; - you are reliable, responsible, and solution-oriented; - you thrive in a dynamic setting that blends cinema, food, and customer interaction.

What the employer offers: - full-time position with flexible shifts including evenings and weekends - 8 hours working day during period from 11.00 until 23.00 the latest; - a creative and energetic work environment with a focus on teamwork and development; - opportunity to contribute to unique guest experiences and grow in a hospitality-driven role; - fixed-term contract for minimum 6 moths period with possible prolongation until 1 year (maternity leave substitution) or getting further employment within the company.

Important: This position is part of an AMIF-funded project aiming to support the integration of newly arrived non-EU/EEA residents into the Swedish labor market. Candidates who meet these criteria are encouraged to apply.