Arbetsbeskrivning

Role: Dynamics 365 Functional Consultant

Seniority Level: Senior

Location: Malmö, Sweden (Onsite, 100%)

Assignment Period: 1 September 2025 – 31 December 2025

Remote Work: Not available (preferably Malmö-based)

Assignment Overview

This role supports a Dynamics 365 FnO and Commerce Payments product implementation. The consultant will be responsible for configuring and documenting solutions across retail channels, with a strong focus on payment integrations, order flows, and omni-channel processes.

Responsibilities

1. Retail & Commerce Functional Setup

• Channel configuration for POS, Call Center, and E-commerce.
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• Define and configure payment methods, tender types, and card types per channel.
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• Integrate payment connectors such as Adyen, PayPal, and others.
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• Set up tokenization and PCI compliance-related settings.

1. Omni-channel Commerce Order Payments

• Configure unified payment flows and refund processes across channels.
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• Activate and manage:
• Unified payment posting journal defaults
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• Omni-channel payments
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• Duplicate payment protection
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• Multi-capture refunds
• Set up Call Center channel and map payment operations.

1. Call Center Payment Capabilities

• Enable order completion with pre-validation of payments.
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• Configure refund methods, RMA processing, and linked refunds.
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• Assign users to Call Center channel for centralized payment handling.

1. E-commerce Payment Module

• Configure connector properties, supported tender types, and module hierarchy.

1. Practical Implementation Scope

• Configure payment method and operation mapping by channel.
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• Handle gift card, loyalty point, and customer account transactions.
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• Test cross-channel scenarios like online ordering, POS pickup, and call center refunds.
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• Understand and manage scheduler jobs (e.g., 1070, 1110) for payment data synchronization.

1. Agile & Product Collaboration

• Define and prioritize backlog items with the product team.
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• Participate in sprint planning, demos, and delivery reviews.
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• Support the team in achieving solutions through standard configurations.

1. Documentation & Quality Assurance

• Author and review design documents, functional specs, and test scenarios.
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• Ensure boundary conditions and integration mapping are captured in designs.
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• Support quality checks, acceptance testing, and training sessions.

1. Cross-Functional Support

• Collaborate with technical consultants to align functional and technical solutions.
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• Provide troubleshooting and implementation support during build and deployment.
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• Stay current with D365 Retail and Commerce updates and trends.

Key Skills Required

• Microsoft Dynamics 365 (FnO and Commerce)
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• Experience configuring payment integrations (Adyen, PayPal, etc.)
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• Knowledge of POS, Call Center, and E-commerce payment flows
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• Strong documentation and communication skills
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• Agile methodology experience
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• Hands-on experience with cross-channel retail systems and configurations