Arbetsbeskrivning

Start date: 11/8 | Location: On-site, Larnaca, Cyprus | Employment: Full-time, 40 h/week, 6-month probationary period followed by permanent employment | Working hours: Monday– Friday, 09: 00–21:00 and one weekend day (Saturday or Sunday), 11:00–17:00 | Salary: Fixed salary + bonus

About the role & our client: Our client is a well-known and established Nordic company within digital communication and e-governance. In this role, you will work as a Danish-speaking customer service representative, supporting users of the company’s digital mailbox service. The work is primarily conducted via email and chat, handling cases related to login issues, technical support, user accounts, and secure digital communication. Phone calls may also occur. Your main task is to ensure a safe and professional customer experience where each user receives prompt and clear assistance. No sales are involved in this role.

To ensure the best possible conditions for you to thrive and succeed with us at Foundever, we offer:

• Fixed monthly salary with an attractive bonus system
• Opportunities for professional development
• Modern, newly renovated office centrally located in Larnaca
• Full relocation package (your flight to Larnaca and transfer)
• Free accommodation during the first month (second month only €100) or a cash bonus if you find your own accommodation
• Training and onboarding by certified trainers
• Refer-A-Friend bonus – work with friends and earn rewards!
• 330 days of sunshine a year!
• Health and accident insurance – both during work and free time
• Group activities with colleagues, such as Foundever Fun Day
• Discounts and employee offers at local cafés, restaurants, shops, and more
• Continuous support from our local HR team throughout your employment

To succeed in this role, we believe you:

• Speak fluent Danish (C1 level)
• Have good knowledge of English (B2 level or higher)
• Possess strong communication and problem-solving skills
• Enjoy working with people
• Are structured, efficient, and thrive in a dynamic work environment
• Are computer literate
• Can present a clean criminal record

Meritorious (but not required):

• Previous experience in customer support
• Experience in service roles (e.g. hotel & restaurant or retail)
• Additional language skills such as other Nordic languages, German, Dutch, Turkish, Greek, etc.

What happens next?

• After you have submitted your application, we will review it.
• If your application proceeds, we will contact you via email to schedule a short introductory phone call where we go over all the details of the process.
• You will then be invited to complete our online assessments, which can be done via computer or mobile.
• Finally, we will schedule an interview over Teams with one of our recruiters.

Community, well-being, purpose, and growth are our core values. We hope you want to be part of our team!

If you have any questions about the position, don’t hesitate to get in touch! Recruitment Manager Therese Dickson, [email protected]

Want to know more about what Cyprus has to offer and what life there can be like?

Cyprus is an island located in the heart of the Mediterranean that truly has it all!

With stunning nature, white sandy beaches, and turquoise waters, you are always close to amazing experiences. Cyprus has some of Europe’s cleanest bathing waters according to the Blue Flag certification, with an average summer temperature of 27°C. At sea, you can enjoy activities like jet skiing, snorkeling, windsurfing, and water skiing. Or why not try wreck diving – if you're lucky, you might spot turtles or seals!

Away from the beach, Cyprus's majestic mountain ranges offer hiking, jeep safaris, guided tours in national parks, and skiing during the winter.

Across the island’s many charming towns, you’ll find everything from beautiful nature and cultural landmarks to world-class shopping. The island is influenced by both Greek and Turkish cultures, reflected in its cuisine, historical sites, and cultural heritage. As a former British colony, Cyprus has an international atmosphere and is known for its warm and welcoming local population.

English is widely spoken, but there are also opportunities to take courses in Greek and other languages if you wish.