Arbetsbeskrivning

Role: Sales & Service Experience Lead

Seniority Level: Senior

Location: Gothenburg (SE)

Remote: 0% (On-site)

Assignment Period: 18 August 2025 – 18 August 2026

Assignment Overview

We are looking for a Sales & Service Experience Lead to join a dynamic team driving transformation within the car service and repair domain. This 12-month assignment, covering a maternity leave, offers the opportunity to contribute to the evolution of customer journeys and electric mobility solutions.

This role is ideal for someone with a strong interest in sustainability, a passion for innovation, and a drive to lead impactful change in the automotive aftermarket sector.

Key Responsibilities

• Lead business development initiatives to enhance the sales and service experience.
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• Define and drive business requirements across internal digital and operational functions.
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• Manage documentation including process descriptions, knowledge articles, and Q&A materials.
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• Oversee projects aimed at optimizing customer satisfaction and operational performance.
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• Align and coordinate activities with cross-functional teams across global markets.
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• Prioritize development needs and serve as a central point of contact for the sales process and channel development.

Candidate Profile

You are flexible, proactive, and solution-oriented with a proven ability to manage change and navigate complex environments. With strong interpersonal skills and a structured approach, you excel at simplifying complexity, collaborating across teams, and driving continuous improvement.

Qualifications

• Bachelor’s degree in a relevant field or equivalent practical experience.
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• Proven experience as a Project Lead or in a similar role.
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• Strong communication and stakeholder management skills.
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• Excellent problem-solving abilities and a results-driven mindset.
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• Proficient in both Swedish and English.

Start Date: August 2025

End Date: August 2026

Location: Gothenburg (On-site/hybrid)

If you are motivated to shape next-generation customer experiences and are excited to work in a fast-paced, future-focused environment, we encourage you to apply promptly.