Arbetsbeskrivning

Your New Role 

We’re looking for a Content Operations Coordinator to join our clients international team and play a key role in supporting the daily flow of music, video, and podcast content through the client’s supply chain. You’ll be part of a diverse, dynamic group with team members in Singapore, Mumbai, Dubai, Dublin, London, Helsinki, Austin, New York, and Los Angeles — enabling true global coverage.

In this role, you’ll work closely with both content providers and internal stakeholders across Product, Tech, Licensing, Commercial Partnerships, Trust & Safety, and more. Your main mission? Ensuring that content is delivered smoothly, efficiently, and accurately — so users around the world get the best possible experience.

What you’ll do

- Review and process a variety of complex incoming content requests. - Resolve a high volume of support tickets on a daily basis. - Interpret and escalate operational issues where needed. - Troubleshoot ingestion and curation-related problems alongside internal and external teams. - Conduct research, support projects, and gather key information for cross-functional needs. - Act as a liaison between content providers and internal stakeholders.

To succeed in this role, you will need: 

• At least 2 years of experience in the music, podcast, or digital media space.
• Hands-on experience with CRM tools like Salesforce or Zendesk.
• To be fluent in English; proficiency in Spanish or Portuguese is a plus.
• Experience with metadata management or standards like DDEX or RSS is a plus.

Who You Are 

You are a clear and confident communicator who enjoys collaborating with others to solve problems and reach shared goals. With a structured and detail-oriented approach, you manage your time effectively and consistently meet deadlines. You take initiative to improve workflows and are always looking for smarter, more efficient ways to get things done. In a fast-paced and ever-changing environment, you remain flexible and focused, adapting quickly to shifting priorities. You’re also comfortable working across time zones in asynchronous, global teams and handling time-sensitive matters with professionalism and care.

We look forward to receiving your application 

Scope of employment: 100% Type of contract: Fixed-term employment as a consultant via JobBusters.

Working model: Hybrid

Salary: According to agreement Start date: asap End date: 3 months, with the possibility of extension Selected benefits: Collective agreement, wellness allowance, Benifex  In your application: Please make sure it is clear that you meet the qualifications required by the client. 

Good to Know 

We review applications on a rolling basis. Since recruitment processes in the consulting industry often move quickly, the position may be filled before the application deadline — so don’t wait to apply!

You do not need to include a cover letter. Instead, please answer the screening questions as part of your application. 

Company Presentation  Our client is a tech company that offers streaming services to large parts of the world. Their popular headquarters is in Stockholm, but if you want to work at home to a certain extent, they also offer that option. The corporate language here is English.