Arbetsbeskrivning

Role: Project Administrator (Program Coordinator & Facilitator)

Seniority Level: Senior

Location: Stockholm, Sweden

Remote Work: Up to 25%

Application Deadline: May 26, 2025

Assignment Description

Our client is seeking a Program Coordinator & Facilitator for the strategic initiative “New Channels,” aimed at modernizing and future-proofing their digital customer experience. The program includes building a new frontend architecture, migrating digital services and apps, and establishing a cloud-based development platform.

Program Goals

• Enable personalized customer journeys and seamless, consistent experiences across channels.
• Improve development efficiency for web and app platforms.
• Ensure short development cycles and high automation for rapid value delivery.

About the Role

You will work closely with the Program Manager, playing a key role in structuring activities, coordinating work, and facilitating collaboration within and around the program. This role is ideal for individuals experienced in complex initiatives who bring clarity, responsiveness, and a results-driven mindset.

Key Responsibilities

Coordination and Structure

• Coordinate activities, deadlines, documents, and communications.
• Maintain templates, presentation materials, decision logs, and status reports.

Workshops and Meetings

• Plan, execute, and document workshops, working sessions, and steering forums.
• Ensure preparation, engagement, and clear follow-ups.

Communication and Leadership Support

• Manage internal information flow and communication with related initiatives.
• Foster a structured and transparent collaboration culture.

Stakeholder Engagement

• Collaborate with senior architects, line managers, POs/PMs, and other key stakeholders.
• Drive decision-making while maintaining consensus and involvement.

Qualifications

• 4–8 years’ experience as a program coordinator, junior program manager, or management consultant in tech/digital transformation programs.
• Experience with software and infrastructure development (web and app).
• Skilled in working with cross-functional agile teams.
• Strong understanding of technology’s role in business.
• Exceptional communication and documentation skills.
• Highly organized; experienced in creating processes, flows, and documentation.
• Skilled workshop facilitator and confident leading meetings with senior stakeholders.
• Experience with the client or similar large, federated organizations is a strong plus.

Personal Attributes

• Structured, responsible, and self-driven.
• Clear communicator and natural collaborator.
• Empathetic and humble, yet confident in driving progress.
• Comfortable at the intersection of tech, business, product, and organization.

Additional Responsibilities (Project Administrator)

• Support project lifecycle phases from planning to delivery and closure.
• Ensure documentation aligns with project goals in terms of delivery time, quality, and cost.
• Contribute to improving project management processes.

Experience Level

• High expertise in the area.
• 4–8 years of experience as a consultant in a relevant field.
• Role model for junior consultants.
• Capable of independently leading sub-areas or small teams.

Required Skills

• Workshop Facilitation
• Coordination
• Documentation