Arbetsbeskrivning

Role: System Administrator (Service Desk)

Seniority Level: Intermediate

Location: Malmö, Sweden (100% On-site)

Application Deadline: 21 May 2025

Assignment Overview

We are looking for a Service Desk Specialist to provide technical support and assistance to end-users. In this role, you will handle various support requests related to user accounts, system issues, and hardware troubleshooting, using both phone and a case management system as your primary tools.

Key Responsibilities

• Offer user support for all types of technical issues and account management
• Provide hardware-related support in combination with company-specific system solutions
• Handle incoming support requests via phone and ticketing system
• Perform basic troubleshooting for network equipment and user environments
• Respond to and resolve technical inquiries efficiently
• Manage and maintain user accounts and access rights

Common Support Areas

• Troubleshooting network equipment
• Managing user accounts and permissions
• Addressing basic technical questions

Requirements

• Proven experience in Helpdesk or IT Support roles
• Strong communication skills and a service-minded attitude
• Ability to work on-site in Malmö throughout the assignment period
• Proficient in both Swedish and English (spoken and written)