Arbetsbeskrivning

Our client is seeking to recruit 1st Line English Speaking Customer Service Agents in Macedonia! Working hours: Shift Basis, Monday to Sunday Reports To: Customer Support Manager Key Responsibilities: Customer Service (All Channels): Handle customer inquiries Provide 24/7 support across multiple brands, ensuring a consistent and professional experience for all customers. Adapt to the specific requirements and guidelines of each brand while maintaining high-quality service. Proactively identify and resolve issues, ensuring prompt resolutions and customer satisfaction. Keep accurate records of customer interactions, transactions, comments, and complaints. Collaborate with other departments to ensure timely resolution of customer concerns. Stay updated on product knowledge and company policies to provide accurate information to customers. Assist in creating and maintaining customer support documentation and resources in native language when/if required. Contribute to a positive team environment through collaboration, communication, and sharing best practices. Skills & Requirements: (Native or C1 level) Proficiency in both written and spoken English Exceptional attention to detail. Previous experience in Customer Support or similar roles. Familiarity with the iGaming is advantageous. Strong communication and problem-solving skills. Ability to manage multiple tasks, prioritise workload, and meet deadlines in a dynamic work environment. Demonstrated patience and resilience in handling challenging situations with players. Proficient Computer literacy. Clear criminal record. Strong interpersonal skills to work effectively with team members, other departments, and third-party platforms. Ability to work on a shift based rotation. Familiarity with customer support tools and platforms, such as ticketing systems, chat software, and Slack would be considered an asset. Knowledge of Jira or similar issue-tracking systems for ticket escalation and resolution would be considered an asset. Willingness to adapt to rapidly changing priorities and business needs. Additional languages to English will be considered an asset Benefits: Full Comprehensive Training, including but not limited to Customer Service Soft Skills, gambling and online casino general knowledge, Licenses, BO Systems. Supportive Environment: Work with an incredible team that values collaboration, innovation, and personal growth Remote working arrangement – ability to strike the right balance between work and personal life. Career Growth: Our client invests in your success and provides opportunities through different internal business verticals, for continuous learning and advancement. Quarterly Bonuses in addition to the Base Salary Ready to embark on this exciting opportunity? Apply now and become a valued member of our client's team! Required language: English