Arbetsbeskrivning

We are looking for a motivated and driven CRM System Administrator with focus on Salesforce to join our team in Jönköping. We create solutions that make shopping easier and more inspiring.

About the position

As CRM System Administrator, you will support our business by ensuring that Salesforce is reliable, user‑friendly, and aligned with our processes. You will be responsible for the daily operation, configuration, and continuous improvement of our Salesforce platform. In this role, you will work with both technical tasks and user support, always with the goal of enabling our teams to work efficiently and with high data quality.

Key Responsibilities

• Manage user accounts, roles, profiles, and permission sets to ensure secure and correct access.
• System configuration – Customize salesforce using declarative tools such as Flows, validation rules, page layouts, reports and dashboards.
• Provide support to users, resolve issues and solve system errors or performance concerns.
• Maintain data quality through audits, imports/exports and de-duplication efforts.
• Develop training materials, conduct user training and document system processes.
• Collaborate with the CRM System Manager and business stakeholders to improve workflows and automate processes within Salesforce.
• Manage sandbox environments, test changes, and support release and deployment activities.
• You will collaborate closely with colleagues across the organization to understand needs, improve workflows, and contribute to a stable and efficient CRM environment.

Your skills and experience

• Bachelor’s degree in information technology, Computer Science, Finance, Business Administration or a related field
• Experience working with Salesforce or similar CRM in a administrative role
• Knowledge of Salesforce configuration tools (i.e. Flows, Process Builder, validation rules, Experience Sites, Case Management and dashboards)
• Good understanding of user and security management
• Ability to translate business needs into practical and scalable Salesforce solutions
• Experience working with data management, including imports/exports and de-duplication
• Basic understanding of Apex, SOQL, or Lightning Web Components is an advantage
• Strong problem-solving skills and a structured approach to support and troubleshooting
• Fluent in English and Swedish

What we offer

At ITAB, you will join a team that values collaboration, responsibility, and continuous improvement. You will have the opportunity to influence how Salesforce supports our business and contribute to solutions that help our customers create better shopping experiences.

Supportive and dynamic team culture with room for professional growth and development.

Application and contact

You are welcome to submit your application before March 6th.

We review applications on an ongoing basis, and we can only accept applications submitted through our website.

For further information about the position, please contact Head IT Solution Architect: Michael Lekenstam, e-mail: [email protected]

For information about the recruitment process, please contact People and Culture: Matilda Ylenfors, e-mail: [email protected]

ITAB Group Support AB is part of the ITAB Group. ITAB sells, designs, develops, and installs complete store concepts for retail chains within the retail sector. With our expertise, long-term relationships, and innovative solutions, ITAB is at the forefront as a partner in retail.

ITAB offers career opportunities in an international environment and strives for diversity and good working conditions. Our work is guided by our core values summarized as “ACT,” and together we aim for a sustainable future – for the business, people, and the environment. We promote a friendly, attractive, and healthy workplace with equal opportunities and good working conditions.

Feel free to read more on our website: www.itab.com