Arbetsbeskrivning

Avaron AB is a growing consultancy focused on technology, finance, and business support. We match your expertise with the market's most interesting assignments, offering a platform where your professional development is central.

In this role, you will support an organization in strengthening its IT Operations Essentials across a structured framework of IT processes. You will help sites in run-time mode adopt and implement the IT OPS framework, improve operational clarity through better content and documentation, and ensure stakeholders have the training and materials needed to work consistently and compliantly. The assignment includes driving collaboration between IT operations management, local IT teams, and business stakeholders, with a strong focus on visibility, maturity, and continuous improvement.

• Ensure clarity and shared understanding of IT Operations Essentials across the framework disciplines
• Enhance framework content such as minimum requirements, SLAs, reports/dashboards, and as-is assessment questions
• Secure availability of documents, training, and supporting materials for relevant stakeholders
• Drive IT operational meetings with sites in run-time mode
• Support site teams in adopting and implementing the IT OPS framework
• Perform as-is assessments, identify gaps, and define remediation and improvement plans
• Guide IT delivery teams to reach defined quality levels and comply with mandatory IT OPS principles
• Promote ITSM knowledge and IT OPS culture through trainings, templates, and documentation
• Handle site requests and escalate quality issues when needed
• Ensure visibility of outcomes such as maturity levels, action plans, and roadmaps
• Support an agile mindset across both IT and business
• Establish effective communication between IT operations management, local IT teams, and business stakeholders
• Support increased IT OPS coverage together with relevant stakeholders

• ITIL foundation-level knowledge
• Experience working with Azure DevOps
• Business analysis capabilities
• Ability to collaborate cross-functionally in an agile way
• Strong communication skills
• Business and product understanding
• Ability to recognize and articulate value

Selections are made on an ongoing basis, so we recommend that you apply as soon as possible.