Arbetsbeskrivning

Veritaz is a leading IT staffing solutions provider in Sweden, committed to advancing individual careers and aiding employers in ensuring the perfect talent fit. With a proven track record of successful partnerships with top companies, we have rapidly grown our presence in the USA, Europe, and Sweden as a dependable and trusted resource within the IT industry.

Assignment Overview

IT Technician – First Line Support

What You Will Work On

• Troubleshoot and support IT-related issues for both hardware and software
• Manage tickets in the customer's incident management system
• Install and configure computers, printers, and other IT equipment
• Provide end-user support in Microsoft 365 and other applications
• Create and maintain user documentation and instructions
• Collaborate with Second Line, Operations, and third-party vendors for escalated issues
• Help define routines and processes for efficient IT support

What You Bring

• Strong communication skills and customer service orientation
• Proactive, solutions-oriented, and driven
• Ability to work independently and in team settings
• Interest in developing within IT support and end-user services
• Basic knowledge of Microsoft 365 and common IT hardware/software