Arbetsbeskrivning

Job description

Randstad Digital is looking for a 2nd Line Support & Incident Manager for a long-term consultant assignment with a global leader in the automotive industry.

In this role, you will handle end-to-end vehicle connectivity, working across cloud backends, mobile networks and onboard vehicle systems. Your focus will be on troubleshooting complex service flows, leading incident response, and ensuring high availability for a global fleet of connected vehicles.

As a consultant with us at Randstad Digital, you get a competitive salary, benefits and collective agreements. Your consultant manager is always there for you and ensures that you get varying and developing assignments at different companies, within different industries. At Randstad Digital, your personal development is in focus, and you are offered a large network and many social activities. Please apply at www.randstad.se, no later than 2026-02-28. If you have questions, please contact [email protected]. For us, it is important that all competence and skills in the labor market are utilized. We welcome all applicants and strive for diversity. 

Randstad Digital specializes in the field of IT and digital enablement, and is part of Randstad, a global talent leader with the vision to be the world’s most equitable and specialized talent company. Headquartered in the Netherlands, Randstad operates in 39 markets and has approximately 40,000 employees. With this global network, in combination with our strong local foundation, we can offer a wide range of varied and developing assignments and jobs for you who are a specialist in IT. As a partner for talent and through our distinct specialization, we help people secure meaningful roles, develop relevant skills and find purpose and belonging in their workplace.

Responsibilities

Advanced Log Analysis: Troubleshooting end-to-end telematics flows to identify failures across ECUs, mobile networks, and cloud backends.

Incident Leadership: Taking ownership of the incident lifecycle—from initial detection to final RCA and long-term fix implementation.

Monitoring & Observability: Building and refining dashboards, alerts, and metrics to catch service degradations before they hit SLAs.

AI-Driven Operations: Implementing AI-powered tools to speed up pattern detection and reduce resolution times (MTTR).

Stakeholder Management: Serving as the technical point of contact for customers and internal teams, providing clear and actionable updates.

Connectivity Management: Working with MNO partners to resolve issues related to SIM provisioning and network roaming.

Knowledge Sharing: Maintaining technical documentation, KBAs, and SOPs to support and upskill 1st line teams.

Qualifications

• Solid experience in 2nd line support, or a background as a Product Owner/Architect within Telematics or Connected Car environments.
• Hands-on experience querying and analyzing logs using tools like ELK, Loki, GCP Cloud Logging, or Splunk.
• Technical proficiency in SQL and Redis.
• Experience working in AWS or GCP environments, specifically with their monitoring and observability suites.
• A strong track record in Incident Management and leading Root Cause Analysis (RCA).
• Professional fluency in English, both written and spoken

We’ll be particularly impressed if you also have:

• Proficiency in Mandarin (a major plus for collaborating with global development teams).
• Knowledge of MNO connectivity, including SIM lifecycles, APN, and roaming.
• Interest or experience in using AI/ML tools for log summarization, anomaly detection, or incident triage.

About the company

Randstad

At Randstad, we see the possible in people. With business all over Sweden and in all areas of expertise, we help people find work that feels good, where they get the opportunity to develop and realize their true potential.

With close to 600 000 employees in 38 countries, Randstad is the global leader in the HR services industry. Our mission is to become the world’s most valued working life partner. By combining our passion for people with the power of today’s technology, we support people and organizations in realizing their true potential. We call it Human Forward.