Arbetsbeskrivning

The Hospitality Operations Lead supports the Workplace Experience Director in Sweden and leads the delivery of the client's Hospitality strategy across all Swedish sites. They oversee the Event and Dining Operations team in Kista, ensuring consistent, high-quality services. The role advises site managers on Hospitality standards and procedures, supporting team development and service excellence. Additionally, the Hospitality manager oversees the national food & beverage vendor relationships, partnering with vendor management on performance reviews, strategy implementation and service improvements. They also oversee the Community Experience budget and coordinate site wide initiatives, engaging local stakeholders and leveraging feedback to enhance the overall experience. Working hours and location The role is based onsite at the Client's office in Kista and requires occasional travel to other locations across Sweden. This is a 100% office based position. Standard working hours are Monday to Friday, 08:00 - 17:00, with one-hour lunch break. Flexibility may be required to meet business needs. Responsibilities The Hospitality Operations Lead reports to the Workplace Experience & Services Director for Sweden and EMEA and is responsible for collaboratively delivering the client's Hospitality strategy and Community Experience initiatives across all sites in Sweden. Finance and Budget responsibilities · Oversee and support all local teams in managing the Community Experience budget. · Coach and mentor teams in effective management of event and experience budgets. · Oversee the Optional Service Agreement and budget for Imagine Studio in Kista, working closely with Event and Dining Manager to evaluate progress and provide reporting. · Partner with Sourcing to identify operational savings and financial efficiencies with National vendors under their scope. Leadership and supervisory responsibilities · Lead a team of 2 - 6 team members, with one direct line manager. · Participate in the recruitment and onboarding of new colleagues. · Ensure all team members hold the appropriate competencies and certifications required for their roles. · Ensure each team member has an up-to-date personal development plan. · Conduct performance reviews in accordance with CBRE standards and hold regular one to one meetings. · Provide coaching and mentorship to support employee growth and performance. · Oversee and approve timesheets and coordinate with other team managers when planning holidays, training sessions and operational cover. Operational Responsibilities · Act as a senior leader to the Event & Dining team based in Kista. Overseeing performance and supporting team development. · Advise site teams on Community Experience initiatives and help coordinate national activities. · Ensure that all operational policies and procedures from CBRE and the Client are correctly implemented and maintained; regularly review associated documentation and performance. · Provide operational and tactical guidance to the Client and internal colleagues within the Experience and Hospitality functions. · Overseeing all national food & beverage vendors, including performance reviews, national coordination and service development to ensure high services levels across the region. · Agree and align Hospitality related strategies and processes with the client, ensuring implementation at site level. · Develop and implement service standards, playbooks and related training to elevate the guest and employee experience across all locations. · Maintain a strong understanding of the unique needs of each site when designing and rolling out new processes and strategies. Stakeholder relationship responsibilities · Build and maintain strong relationships with key customer stakeholders. · Act as the point of escalation for Experience and Hospitality related queries across Sweden. · Collaborate with stakeholders to continuously enhance service levels and standards. · Actively seek feedback from all levels within the Client and CBRE organizations to understand needs and recommend improvements on both national and site levels. · Work closely with stakeholders, colleagues and other departments to ensure an efficient, safe and attractive workplace. · Attend client meetings as required. · Work proactively to reduce customer complaints and ensure timely resolution of issues. Administrative and other responsibilities · Prepare reports required as part of CBRE's governance- and reporting framework. · Ensure full compliance with health, safety, environmental, and quality regulations and policies, exceeding industry standards whenever possible. · Ensure all service level agreements (SLAs) within their area responsibility are consistently achieved. · Promote a strong culture of safety and continuous improvement. · Perform other administrative duties as assigned.