Arbetsbeskrivning

We make media professionals work with a smile

Transforming the Media and Entertainment industry by creating efficient and enjoyable solutions. By providing media workflow applications that enable M&E companies to save time and money and make their employees enjoy their workday and tools.

About Codemill

Today, we are about 40 colleagues, and we are constantly evolving the way we work and how we create success together. Although the company has evolved over the years, there is still a sense of entrepreneurship within the organization and we all contribute in bringing value for our customers every day. Our philosophy is simple: Combine love and enthusiasm for broadcast and video with the technical skills to help our customers excel. We believe we have perfected the art over time.

We value our sense of community and collaboration and we think that it’s very important to make our co-workers feel comfortable at work. Learning is part of the everyday work at Codemill which we do by aside time for personal development in projects as well as in company through initiatives like “Exploraton”. And above all, we cherish the warm and supportive culture we’ve built together. To further improve our great atmosphere and work environment, we have “fika” together twice a day, have breakfast together once a week, and on Fridays the sweet smell of freshly made popcorn trickles through the office as our popcorn machine works hard to provide us with popcorn for the day. We, of course, also have benefits to promote good health and teamwork.

Working as a Support Engineer

At Codemill we work in agile teams with a focus on usability and sustainable, well-coded solutions. You will work closely together with our other Support Engineers and the product team. You will report to your Team Manager and together you will have regular follow-ups to make sure that you are satisfied with your work situation and have the opportunity to develop your competence.

You will be working in a Support team responsible for mainly 3rd Level Support, but for some customers also 2nd Level Support and Managed Service. In addition to the external customer support, you will also work with internal support and improvements.

Your qualifications

To succeed as a Support Engineer we believe that you have at least a few years of work experience. It’s good if you are an experienced Linux user and have a wide set of skills within operations and troubleshooting. It's a bonus if you also have experience with development. Since the majority of our customers are international, you need to be able to express yourself professionally in English.

It is a merit if you have experience/skills in:

• Linux
• System Administration
• AWS operations
• REST APIs
• Databases
• Docker/Kubernetes

It’s preferable if you have an academic background within for example Computer Science or Technical Engineering. As a person you should be solution oriented, social, service-minded and very self-sufficient.

About the position

This position is full-time and can be performed fully remote. But if you would rather work from an office we are located in Umeå. We have flexible working hours and the opportunity to work with the latest technology. Since a lot of our customers are located in other countries with other timezones this position includes being on call.

Applications are reviewed on a rolling basis, and the role may be filled before the closing date.

Last day to apply is September 14th.