Arbetsbeskrivning

Do you love building relationships, solving problems, and making sure customers get the very best out of the solutions you deliver? At Telavox, we’re looking for a Customer Success Manager to join our Customer Success Team and take ownership of the full customer journey for your portfolio of medium-sized corporate clients. If you’re motivated by creating long-term value, turning challenges into wins, and becoming a trusted partner to your customers, this role could be your next adventure!

As a Customer Success Manager at Telavox, you’ll be the go-to partner for your clients, guiding them from onboarding and implementation through contract renewals and driving upsell opportunities, ensuring they always get maximum value from our platform. Your mission is to build strong, trust-based relationships, drive customer satisfaction, and secure growth through Net Revenue Retention (NRR) and commercially drive your portfolio. You’ll have commercial ownership of your accounts while working closely with colleagues across sales, support, and product to deliver the best possible experience.

The location of the role will be at our new, vibrant office, Gjuteriet, in Västra Hamnen, Malmö.

Your day-to-day work may include:

• Identifying customer needs and ensuring they are met throughout the journey

• Educating customers on how to optimize their Telavox setup

• Driving upsell and expansion opportunities in your portfolio

• Managing renewals and renegotiations with fair commercial terms

• Proactively engaging with customers to strengthen relationships and secure satisfaction

• Holding regular meetings to ensure optimal usage and information flow

• Representing the voice of the customer internally to influence improvements

You’re a people person with a commercial mindset, equally comfortable discussing business outcomes with stakeholders as you are supporting customers in their daily challenges. You’re curious by nature, eager to learn, and thrive when you can make an impact.

To succeed in this role, we believe you have:

• Experience in a customer-facing role within Customer Success, Sales, or Account Management

• B2B experience, ideally within tech, SaaS, or telecommunications

• Strong communication skills and a talent for building long-lasting relationships

• A proactive, curious, and problem-solving mindset

• The ability to balance commercial goals with delivering genuine customer value

• Fluent in Swedish and professional English

Good-to-have skills:

• Experience working in HubSpot or another CRM system

• A technical interest or background in IT/UCaaS solutions

• Knowledge of metrics like Net Revenue Retention (NRR)

Your ability to connect with customers, spot opportunities, and drive commercial outcomes makes you a perfect fit for this role. At Telavox, you’ll join a fast-growing company with a warm, collaborative culture and a supportive team by your side. We believe in growing together, celebrating success, and creating an environment where we win together.

Since Telavox's journey started in 2002, we have strengthened our position as the leading forward-thinking communication platform for businesses. As a digital mobile operator, we develop and own our all-in-one communication platform, which integrates telephony, PBX, messaging, meetings, and contact centers, giving businesses a smarter way to connect. Today, we’re a thriving company with 1.9 billion SEK in revenue and 500+ Telavoxers across nine countries. We embrace AI and automation to push the boundaries of business communication. We offer flexible work options and adaptable hours, giving you the freedom to balance life and career while staying connected to our vibrant Telavox culture.

At Telavox, we don't focus on fitting in; we focus on making room for everyone. We’re always on the lookout for great talent, so applications are reviewed continuously. If you're ready to be part of an innovative, AI-driven telecom company, apply today with your CV and cover letter in English. 

For any questions, feel free to reach out to Talent Acquisition Partner Ami Faraguna at [email protected]

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