Arbetsbeskrivning

Start date: 03/11 | Location: On-site, Larnaca, Cyprus | Employment: Full-time 40 h/week, 6-month probation period followed by permanent employment | Working hours: Monday– Friday, 09: 45–18:30 | Salary: Fixed salary + bonus

About the role & our client: Our client is a globally renowned and leading brand in interactive entertainment and gaming. In this role, you will work as a customer service representative supporting our client’s users. The work is primarily carried out via phone, but email and chat support may also be included. You will handle matters related to gaming consoles, user accounts, subscription services, and technical troubleshooting. Your main task is to ensure a first-class customer experience and provide every player with quick and clear assistance. No sales are involved in this role.

To give you the best conditions to thrive and succeed with us at Foundever, we offer:

• Fixed monthly salary with an attractive bonus system
• Opportunities for professional development
• Modern, newly renovated office centrally located in Larnaca
• Full relocation package (your flight to Larnaca and airport transfer)
• Free accommodation during the first month (second month only €100) or a cash bonus if you find your own accommodation
• Training and onboarding provided by certified trainers
• Refer-A-Friend bonus – work with your friends and earn bonuses!
• Sunshine 330 days a year!
• Health and accident insurance – both during work and free time
• Team activities with colleagues in the office, such as Foundever Fun Day
• Discounts and employee benefits at local cafés, restaurants, shops, and more
• Continuous support from our local HR team throughout your employment

To succeed in this role, we expect you to:

• Speak fluent Finnish (C1)
• Have English skills (B2 or higher)
• Possess strong communication and problem-solving skills
• Enjoy working with people
• Be structured, efficient, and thrive in a dynamic work environment
• Be computer literate
• Present a clean criminal record

Beneficial (but not required):

• Previous customer service experience
• Experience in service industries (e.g., hospitality or retail)
• Knowledge of other languages, such as other Nordic languages, German, Dutch, Turkish, Greek, etc.

What happens next?

• After you’ve submitted your application to us, we will review it.
• If your application proceeds, we will contact you via email to schedule a short introductory call, during which we will go through all the details of the process.
• You will then be invited to complete our online tests, which can be done via computer or mobile.
• Finally, we will schedule an interview via Teams with one of our recruiters.

Community, well-being, purpose, and growth are our core values. We hope you want to become part of our team!

If you have any questions about the position, feel free to contact us: Recruitment Manager Therese Dickson, [email protected]

Would you like to know more about what Cyprus has to offer and what life there can be like?

Cyprus is an island located in the heart of the Mediterranean that has it all!

With stunning nature, white sandy beaches, and turquoise waters, you're always close to amazing experiences. Cyprus boasts some of Europe's cleanest bathing waters (Blue Flag certified) with an average summer temperature of 27 degrees. At the sea, you can enjoy many fun activities such as jet skiing, snorkeling, windsurfing, and water skiing. Or how about wreck diving – if you're lucky, you might spot sea turtles or seals!

Beyond the beaches, Cyprus’s impressive mountain ranges offer activities like hiking, jeep safaris, guided tours in national parks, and skiing in the winter.

The island’s many charming towns offer everything from natural wonders and cultural sights to world-class shopping. Cypriot culture is influenced by both Greek and Turkish heritage, reflected in everything from food and traditions to historical sites and cultural legacy. As a former British colony, Cyprus has an international atmosphere and is known for its warm and welcoming locals.

English is widely spoken, but you also have the opportunity to take courses in Greek or other languages if you wish.