Arbetsbeskrivning

Join Our Team as a Customer Satisfaction & Quality Manager!

Are you a strategic thinker with a passion for quality and customer satisfaction? Imagine leading a team dedicated to excellence, where your insights and leadership drive continuous improvement and customer delight. If this sounds like you, we have an exciting opportunity waiting!

About the Role:

As the Customer Satisfaction & Quality Manager, you will be the cornerstone of our quality function, ensuring that our products and services meet the highest standards. Your mission will be to supervise the complete scope of the Quality function, ensuring customer satisfaction and maintaining impeccable quality standards.

Your Mission:

• Lead with Vision:Oversee the Customer Satisfaction & Quality function within our site, developing strategic quality action plans and allocating resources effectively.
• Voice of the Customer:Regularly interact with customers to understand their expectations and concerns. Represent their voice within the entity, ensuring that customer-centric decisions are at the forefront.
• Quality Excellence:Drive quality excellence in the supply chain, implementing relevant quality programs and methods to ensure continuous improvement.
• Operational Efficiency:Implement operational techniques to monitor processes and eliminate causes of unsatisfactory performance, resulting in economic effectiveness.

Key Responsibilities:

• Customer Satisfaction:
• Manage the Voice of the Customer (VOC) process.
• Influence decision-making to prioritize customer needs.
• Define and manage action plans to improve customer satisfaction.
• Quality Management:
• Oversee Product Return Management.
• Consolidate Non-Quality Costs and drive improvement actions.
• Implement the Schneider quality policy and global directives.
• Manage the Quality Management System of the entity.
• Team Leadership:
• Set goals, manage performance, and develop competencies within the quality team.
• Foster a culture of excellence, recognition, and well-being.

Key Competencies:

• Focus on Customer
• Communicate Effectively
• Foster Collaboration and Networking
• Influence and Convince
• Issue Resolution
• Quality Authority
• Business Acumen
• Continuous Improvement
• Customer Experience Performance
• Customer Quality Analytics
• Digital Acumen
• Quality Manufacturing/Logistics

Qualifications:

• Bachelor's degree in a related field (preferred).
• 8 years of relevant experience in quality management.
• Proficiency in Microsoft Office Suite and quality improvement tools.
• Strong knowledge of statistical quality techniques and analysis.
• English proficiency at B2 level or higher.

We look forward to hearing from you!