Arbetsbeskrivning

Who are Benifex?

Benifex is a fast-moving technology company and one of the world’s most successful providers of online reward and benefits solutions. We believe everyone deserves an exceptional work experience—every day—and we build workplace technology that makes it happen.

Our mission is simple: create remarkable experiences employees love. Today, we support over 5 million employees in more than 3,000 organisations across 100+ countries. To continue raising the bar, we need brilliant people on board—and that’s where you come i

As a Customer Service Representative, you’ll be a key member of our support team, helping clients and suppliers with day-to-day inquiries. You’ll ensure every interaction is handled in a friendly, efficient, and professional way, leaving a lasting positive impression. Your may responsibilities will include:

• Responding to client and supplier inquiries via phone, chat, and email with a professional and service-minded approach.
• Managing receipt handling—reviewing receipts, contacting end-users for missing details, and ensuring accuracy.
• Handling simpler cases independently, and escalating more complex matters to the right internal team.
• Collaborating with colleagues and contributing to a positive, team-oriented work environment.

To excel in this role, you’re collaborative and enjoy tackling challenges with a proactive, customer-focused approach. You have strong problem-solving skills and a keen eye for detail, enabling you to handle customer cases efficiently and with care. Organized and adaptable, you manage multiple tasks at once while maintaining a high level of service. Your ability to work well with others and stay focused on delivering results helps create positive outcomes for both customers and the team.

Required qualifications:

• 1–2 years’ experience in a service-oriented role, ideally in a high-paced environment.
• Strong skills in MS Office (Outlook, Teams, Word).
• Fluency in Swedish and English, both written and spoken.

• Previous Customer Service experience.
• Experience with Jira and/or Salesforce.
• Good skills in Excel. 

At Benifex, you’ll join a dynamic and supportive organisation where every employee makes a difference. We value teamwork, celebrate wins together, and encourage you to take ownership of your development.

As experts in employee benefits, we offer:

• Access to our award-winning benefits platform.
• Generous health and wellness contributions.
• Participation in company innovation days.

Practical information

Start: As soon as we find the right match, preferably in September Extent: Full-time, fixed-term until January 30, 2026. Location: Apelbergsgatan 33A, Stockholm. The role is performed on-site.

-- Apply today by submitting your CV and/or your LinkedIn profile using the application form below. We screen applications continuously and may hire someone before the last application date. Please let us know if you need any reasonable adjustments for interviews by replying to the email you will receive after you apply.