Arbetsbeskrivning

HOW WILL YOU MAKE AN IMPACT?

As an Ambassador of the Maison, the Deputy Boutique Manager efficiently assists the Boutique Director to develop and optimize the boutique performance and profitability by managing the boutique team, ensuring excellence in boutique operations, and client service.

Key Responsibilities

Team Management & People Development

• Ensuring the day-to-day management, training, coaching and motivation of the boutique team
• Monitoring of individual objectives
• In collaboration with the Boutique director, evaluate the individual performance and support personal development and talent development
• Ensuring the day-to-day management of the After Sales activities
• Provide regular feedback and coaching on the spot
• Being responsible of the successful onboarding training of new comers.

Boutique Performance

Drive boutique performance, including but not limited to Category performances & VM

• Assisting the Boutique Director to make a diagnosis based on a solid performance analysis, reviewing competencies and environment to define action plans to achieve brand, boutique and category sales targets
• Set individual targets and embed a culture of performance improvement through consistent monthly 1: 1s
• Leading the implementation and monitoring of the action plans
• Enable product category champions’ performance through dedicated action plans
• Partner with VM teams on external / internal display & rotation plan to create brand excitement (hot spots, windows animation…) & boost commercial performances

Boutique Operations & Administration

• Uphold boutique operations: procedures, compliance, inventory supervision, expenses, maintenance, and ad-hoc projects
• Ensuring the execution and delivery in time of all boutique reports
• Promote new services & tools, their knowledge and adoption
• In collaboration with boutique director, constantly improve boutique flows

Client Relationship & Portfolio Development

• Acting as an Ambassador of the Maison and supports the Boutique Director to build direct contact with VIPs
• Promote and leverage clienteling tools to enrich the client database
• Champion clienteling activities to develop the client portfolio of the team (including but not limited to defining and monitoring dedicated KPIS for the team)
• Promote and leverage client experience related tools to develop the overall client satisfaction. Ensure proper follow up to clients’ feedback
• Leverage client knowledge to connect and engage with visitors, prospects and clients
• Ensure a smooth client experience through effective floor management
• Oversee and direct clients and staff flows to minimize waiting time
• Assist Sales Associates by acting as first line for trouble shootings (ex.provide assistance to the team on policies & procedures as needed)

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

• You have previous retail management experience and experience leading teams challenging client-facing environment
• You are results oriented and have the ability to take initiative
• You are agile, comfortable embodying change and leading in complex and ambiguous contexts.
• Excellent analytical skills and client centricity mindset
• Strong leadership skills to organize, animate a team with genuine values of inclusivity and trust
• Fluent in Swedish and English, both verbally and in writing is mandatory – proficiency in any other language is a plus

WHAT MAKES OUR GROUP DIFFERENT? Our true power does not lie in our similarities but in the rich diversity of our arts, cultures, and human skills, as well as our specific ability to foster untapped potential.

• We value freedom, collegiality, loyalty, and solidarity.
• We foster empathy, curiosity, courage, humility, and integrity.
• We care for the world we live in.

Your Journey With Us

We aim to provide a valuable recruitment process, allowing you to gain exposure to some key decision makers and influencing individuals:

1st Stage – After your application has been selected, our recruitment team will reach out to you within 2 weeks

2nd Stage – Interview with the Boutique Director

3rd Stage – Interview with the HR Business Partner and the Area Sales Manager

Learn More About Life At Richemont Below

https://www.linkedin.com/company/richemont/

https://www.youtube.com/channel/UCtcz344eqsWvggwOnq-yljg