Arbetsbeskrivning

Ericsson AB Join our Team About this opportunity Are you a Linux enthusiast with a passion for solving technical challenges and supporting others? Join our team responsible for a Yocto-based Linux distribution used across the company. We foster a collaborative and innovative environment, and we’re now looking for skilled support engineers with a strong Linux background to help us deliver reliable and user-friendly solutions. As a Linux Support Engineer, you’ll be a key contact for internal users, providing expert guidance and troubleshooting. You’ll work closely with a team of senior engineers based primarily in Stockholm (Kista), in a hybrid work setup that encourages both flexibility and collaboration. What you will do In this role, you’ll: •    Troubleshoot and resolve technical issues reported by users •    Act as the main point of contact for technical staff using our Yocto-based distribution •    Collaborate with team members to ensure timely and effective issue resolution •    Maintain strong user relationships and ensure they feel supported and informed •    Contribute to continuous improvements in our deliveries based on user feedback •    Provide data and insights to help track and improve support performance •    Share relevant improvements with the wider Yocto community The skills you bring We’re looking for someone who combines technical expertise with a service-minded approach. Ideally, you bring: •    A Master’s degree in Computer Science, Computer Engineering, or equivalent experience •    A solution-oriented mindset and a passion for delivering great support •    Solid experience with Linux, both as a user and developer •    Hands-on experience with Yocto and embedded systems •    Familiarity with issue tracking systems like Bugzilla and Jira •    Understanding of open-source community norms and collaboration practices •    Strong communication skills in both written and spoken English