Arbetsbeskrivning

As one of five Regional Service Managers at Jungheinrich Svenska AB, you are responsible for service technicians, customers and agreements within service/aftermarket in Region West.

As Regional Service Manager, you have overall responsibility for approximately 20 service technicians in the region. We place great value on satisfied employees, if we have satisfied employees, we ensure that our customers are well taken care of.

Resource planning is handled by our central planning, your role is with focus on leadership and our customers. Ongoing management of all kinds of service issues is part of the assignment, as well as operational meetings with customers. There is a deputy in your team who support a variety of tasks.

As Regional Service Manager, you also work closely with our regional sales representatives to optimize our collaboration with customers in the region. The role also includes some sales/upselling of the aftermarket portfolio that includes service agreements, major repairs, spare parts and accessories.

An important part of the work is to constantly develop the region from the perspectives of customer, team, collaboration, process and quality. To help you, you have a large base of statistics and key figures as well as a very competent After Sales Administration organization and an After Sales Controller. You will perform analysis, drive change and create results. This is done in close cooperation with the other Regional Service Managers.

The role involves a lot of customer contact and meetings with the organization, which means that you have 15-20 overnight stays per year.

Your permanent workplace is at our branch office in Sävedalen, east of Göteborg. You report directly to the After Sales Director, located in Malmö.

Profile

• Leadership is important to us, you lead a team of technicians remotely, which means that perceived presence is important. "Walk the talk", coaching and continuous improvement are important keywords.
• Technical understanding is a must as you will be handling dialogues with our customers and technicians regarding various technical needs.
• Competence in the office package is a matter of course. Being able to produce a presentation in Powerpoint, make a simple calculation in excel and use Outlook at a good level is everyday life for you.

Personality

• You are independent and are used to being out with customers
• You are self-driven and have a high energy level
• You get things done, period!
• Accuracy, ability to follow up and feedback are important qualities
• You are communicatively skilled and get people with you
• As a person, you find it easy to collaborate and meet people in different positions
• You speak and write in Swedish and English at a good level

Offer

Jungheinrich offers you an exciting and developing job in a growing organization with about 200 employees in Sweden and 19,000 globally, with freedom, good conditions and challenges in a successful international environment. We have a corporate culture that values your ability to take initiative and gives you the opportunity to work flexibly and independently. During your introduction, you will receive solid product and service training to facilitate your work. Jungheinrich offers a company car and other aids required for the job.

Application

Starting date: as soon as possible

Apply by clicking apply below in the advertisement, attach your CV, cover letter, possible starting date and salary requirements.

The application deadline is 2025-08-31, but we apply continuous selection, which means that we can fill the position before the application deadline, so apply as soon as possible.

If you have questions about the position, please contact Camilla Zielinski, After Sales Director, via +46705899163 or [email protected].