Arbetsbeskrivning

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.

What you will do

In the role you will support our Volvo CE end-customers and dealers, collaborating internally with other internal support teams (regional, global technical, product), development teams and key users as required to resolve cases and meet strategic objectives. This role interfaces directly with internal stakeholders, dealers, and end customers, ensuring and promoting customer satisfaction at every level. You will use our Customer Service Management (CSM) tool to manage & escalate all support cases.

Your future team

At Digital Dealer and Customer Experience you will contribute to the transformation of our company, the transport industry and society at large. You will work in a dynamic team with diverse skills within the Digital & IT community focusing on Digital experience for customers.

In the role as Global Partner support specialist, you will

• Provide support for digital products and services and to Volvo CE end customers through Volvo Connect and connected services directly.
• Provide support for digital products and services and to the Volvo CE dealer network.
• Analyze problem issues in order to develop innovative resolutions at dealer and customer level.
• Document dealer and customer feedback within the proper channels.
• Assist in onboarding customer and dealers into the Volvo Connect Ecosystem

Main Tasks/Responsibilities/Authorities:

• Support the Volvo CE end customers, dealer network and internal key users with digital products and services, including account and user configuration, troubleshooting and onboarding users to our products and services.
• You will serve as first line support, resolving cases quickly or escalating to the proper team when the need arises.
• Contribute with insight to the strategy & roadmap
• Contribute to process & organizational development in all processes
• Assist the regions in onboarding customers and dealers into the Volvo Connect Ecosystem and provide ongoing support afterward
• Other duties assigned as required.

Who are you?

Do you dream big? We do too, and we are excited to grow together. In this role, you will bring:

Key Skills:

• Exceptional communicator, verbal and written
• Customer focused, solution centric problem solver
• Thrives in a team, but can also work well independently
• Multi-lingual

Ready for the next move?

Apply to this position latest 19th of July and come meet us and ask us any questions!

We value your data privacy and therefore do not accept applications via mail.

Who we are and what we believe in

Our focus on Inclusion, Diversity, and Equity allows each of us the opportunity to bring our full authentic self to work and thrive by providing a safe and supportive environment, free of harassment and discrimination. We are committed to removing the barriers to entry, which is why we ask that even if you feel you may not meet every qualification on the job description, please apply and let us decide.

Applying to this job offers you the opportunity to join Volvo Group. Every day, across the globe, our trucks, buses, engines, construction equipment, financial services, and solutions make modern life possible. We are almost 100,000 people empowered to shape the future landscape of efficient, safe and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents with sharp minds and passion across the group’s leading brands and entities.

Part of Volvo Group, Volvo Construction Equipment is a global company driven by our purpose to build the world we want to live in. Together we develop and deliver solutions for a cleaner, smarter, and more connected world. By unleashing everyone’s full potential, we build a more sustainable future for all our stakeholders. Come join our team and help us build a better tomorrow.