Arbetsbeskrivning

Welcome to Netigate, a dynamic platform at the forefront of revolutionizing employee and customer engagement. Our mission is to provide organizations with the insights they need to foster meaningful interactions and achieve outstanding outcomes. Through our innovative interface and advanced analytics, we enable companies to comprehend and act on feedback from both their workforce and customers. Join our dedicated team and help transform business connections and growth in today's digital age. Together, we will unlock the full potential of organisational engagement and customer success.

You’ll be the first point of contact for our customers, helping them get the most out of our AI-powered feedback and insights platform. What matters most to us is your curiosity, passion for technology, and willingness to learn - not your previous experience. You’ll play a key role in ensuring a smooth and satisfying customer experience by resolving technical issues, identifying product improvements, and collaborating across teams.

This role can be based in either our Frankfurt, Helsinki or Stockholm office.

• Deliver exceptional service to Netigate’s customers by responding promptly and professionally to phone calls and emails.
• Contribute to enhancing the overall customer service experience.
• Support the continuous improvement of team processes and workflows.
• Facilitate the sharing of insights and experiences across the company to drive alignment and efficiency.

• You get energy from working with people, whether your colleagues or customers, and enjoy helping them out with issues.
• At least one year of experience in a customer-facing role. Your past job title is less important than your hands-on experience with customers and being tech interested. 
• Fluent in both German and English; knowledge of a Nordic language is a plus.
• Strong communication skills and a customer-first mindset.
• Passionate about new technologies and solving technical problems.
• Big plus if you have knowledge of, or an interest in, coding languages such as HTML, CSS, or JavaScript.

• An inclusive and supportive work environment where diversity and creativity are celebrated.
• An environment where your ideas are valued, and you have the opportunity to make a meaningful contribution from the start.
• Opportunities for professional growth and career advancement within an international growing company.
• No matter your role, whether you're just starting out or in a leadership position, we focus on the value you bring to the table. Creativity and impact are what matter most.
• We believe in celebrating our achievements. Wether it's a summer festival or New Year party: we make sure to enjoy our successes and build strong team connections.

At Netigate, we pride ourselves on our collaborative, imaginative, and learning-focused culture. We believe in the collective strength of diverse perspectives - the "power of WE." We cultivate an atmosphere where fresh ideas are shared, challenges are embraced, and individual growth is encouraged.

We encourage all applicants to consider submitting an anonymous CV as part of our commitment to fostering a non-discriminatory and inclusive recruitment process. In line with this, we aim to ensure transparency around compensation and will share indicative salary ranges during the initial conversation.