Arbetsbeskrivning

Jeppesen is currently looking for an Information Technology Manager. This position will focus on supporting the Boeing Global Services (BGS) business organization.

A successful candidate will understand the importance of collaboration as these positions will focus on working directly with the various product and support teams to ensure the success of our support team.

Position Responsibilities:

• Lead and manage the day-to-day operations of the DSOC 3rd shift support team.
• Participate in workshops and meetings to ensure proper support representation.
• Coach, mentor and guide support staff to ensure they are empowered to do their work and remove any roadblocks.
• Identify areas of improvement when technology can assist client in achieving desired outcomes and play a central role in developing the roadmap and strategy for identified initiatives.
• Ensure exceptional service delivery and customer satisfaction are being delivered by our support teams.
• Own outcome delivery to clients, including the full lifecycle from on-boarding to service operations, by understanding the client business success criteria, issues and problems.
• Uses consultative skills and understanding of technology to explain business requirements and objectives.
• Work closely and collaborate with other teams to improve service delivery, system stability and customer experience.
• Perform regular risk and trend analysis to help support identify and mitigate any risks associated with our products and services.
• Validation and tracking of value delivered and outcomes expected by the delivered solution solution(s).
• Develop and achieve the support and services goals to support the organizational vision.
• Contribute to the support strategy to ensure the appropriate support handoff; continuously improve and evolve knowledge management and production readiness.
• Tasks and projects as assigned.

Basic Qualifications (Required Skills/Experience):

• 2 or more years of experience in a support organization.
• 2 or more years of experience in collaborating with software development team.

Preferred Qualifications (Desired Skills/Experience):

• 5 or more years of experience in a support organization.
• 5 or more years of experience in collaborating with a software development team.
• 3 or more years of experience leading teams in a support organization.
• Leadership experience
• Project Management
• Azure/AWS Cloud knowledge is a plus.
• Knowledge of Jeppesen products and services is a plus.