Arbetsbeskrivning
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För kunds räkning har vi publicerat denna annons, vill du komma i kontakt med den slutgiltiga arbetsgivaren kan du klicka dig vidare till annonsen:Position: Technical Support Advisor
Location: On-site in Galicia, or Remote from mainland Spain
Employment type: Full-time
DUTIES AND RESPONSIBILITIES:
- Communicate effectively with customers, providing clear and professional support.
- Handle a wide range of customer interactions with empathy and professionalism, ensuring a positive experience.
- Troubleshoot and resolve technical issues related to cloud-based technologies and productivity tools.
- Apply logical and critical thinking to analyze problems and identify effective solutions.
- Collaborate with internal teams to escalate and resolve complex technical issues when needed.
REQUIREMENTS:
- Native or fluent-level proficiency in English (ie C1)
- Education or hands-on experience in IT (is a must), particularly in areas such as cloud technologies, productivity software (e.g., Office suite, Outlook, OneDrive, Exchange, SharePoint, Lync Server), or Windows operating systems.
- Strong communication and interpersonal skills, with the ability to convey technical information clearly and empathetically.
- Demonstrated critical thinking and problem-solving abilities in technical or customer service environments.
OFFER:
- Full-time (39 hours) contract, Monday to Friday
- Dynamic and multicultural work environment.
- Strong focus on work-life balance.
- Comprehensive training on the product, advanced technologies, and in-demand skills in the market.
- Office-based position in A Coruña location, or the option to work remotely from anywhere in Spain.
- Guidance and tools to reach career potential
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