Arbetsbeskrivning

Do you love untangling technical challenges, making someone’s day with a quick fix, and thinking one step ahead in IT? At Silex, we’re not just keeping systems running—we’re rethinking how IT supports a fast-moving, high-tech environment. Join us as an IT Support Technician and be part of a growing team that’s modernizing how we work— one improvement at a time.

Would you like to know more about Silex and what we do? Read more here.  

This job will be posted over the summer holidays, and we will start processing applications at the beginning of August.

The IT Service Team, consisting of four members, is dedicated to leveraging technology to drive innovation, efficiency, and competitive advantage. The goal is to provide robust, secure, and scalable IT solutions that support the company’s strategic objectives and enhance overall business performance.  

The IT landscape is a mixture of an office environment and a production-oriented environment with cleanrooms where IT equipment interacts with OT equipment. We are Microsoft-intensive, and the server environment is a hybrid with both on-prem and cloud services.  

Our current journey is both exciting, developing and demanding where we introduce new IT services as well as streamline and improve existing services in areas such as information security, AI, virtualization and managed workplace. 

As our IT Support Technician, you’ll be the first point of contact for our users—helping them solve problems, answering questions, and making sure everything runs smoothly. You’ll play a key role in keeping our IT support reliable, efficient, and user-friendly. You'll also have the chance to suggest improvements and work with the team to turn great ideas into real changes. 

This is a full-time, on-site role, Monday to Friday, with regular working hours from 8: 00 AM to 5: 00 PM. 

In this role, you will: 

• Provide 1st line support to users mainly via on-site visits, ticket system and remote access. 

• Troubleshoot and resolve issues with computers, printers, networks, operating systems, and applications. 

• Install, configure, and maintain computers, mobile devices, and other IT equipment. 

• Manage user accounts, permissions, and security settings in Active Directory and other systems. 

• Document support cases in the ticketing system and contribute to the knowledge base.  

• Participate in IT projects, such as hardware or software rollouts. 

• Collaborate with other IT technicians and external vendors when needed. 

• Support the IT equipment in our manufacturing environment 

• Is experienced working with Microsoft 365 - primarily Outlook, Office, and Teams/Sharepoint and Windows 10/11.

• Is experienced working with Microsoft AD/Entra, Intune and Exchange for administration of accounts, applications, security settings etc.  

• Has general knowledge of IT hardware such as PCs, monitors, printers, mobile phones.

• Has general knowledge of Server operation, network, firewall, VPN.

• Has experience using a scripting language (preferably PowerShell) to automate processes in a Windows-based environment. 

• Is self-motivated and takes initiative — solving problems independently when appropriate and collaborating effectively when needed. 

• Can prioritize effectively when faced with multiple, competing demands. 

• Communicates with clarity and warmth, listens actively, and follows through when supporting end-users. 

• Has a growth mindset and takes ownership of their learning — actively seeking knowledge, staying current, and continuously developing their skills.
• Is able to communicate well in Swedish.

• The chance to work closely with fantastic colleagues. 

• To be part of a leading company driving technology development in the industry. 

Silex is the world’s largest and most advanced pure-play MEMS foundry, headquartered in Stockholm. MEMS is present in nearly all modern technology, from personal gadgets to automotive electronics, medical monitoring and testing equipment, and thermal management systems. With a team of expert engineers, operators, technicians, support staff, specialists, and more, Silex brings the ideas and concepts of the industry’s leading MEMS innovators to life.   

The Silex team brings together talented, curious, visionary, and determined individuals to break new ground in the industry alongside customers, developing the latest process technology within MEMS for global applications. As part of this team, you will work with some of the world’s largest technology giants and innovation leaders in industries such as medicine, life sciences, consumer electronics, telecommunications, automotive, and industrial sectors. 

This job will be posted over the summer holidays, and we will start processing applications at the beginning of August. To apply, please attach your CV or LinkedIn-profile, and answer a few questions. Our process is competency-based and includes a personality and logic test as well as reference checks. Additionally, we will conduct a background check and a drug test prior to employment, and as an employer, we perform random alcohol and drug tests for all employees.   

We look forward to reading your application!