Arbetsbeskrivning

Are you the person people turn to when their tech misbehaves? Do you enjoy solving problems, helping others, and exploring the mysteries of networking, hardware, and software? Whether you’re early in your IT journey or a seasoned support hero, this might be your next quest.

We’re looking for a curious, socially skilled, and tech-passionate IT Support Technician to join our Stockholm HQ. At Paradox, support isn’t just about fixing things, it’s about enabling people to do their best work.

Your Mission

You’ll be a key player in our internal IT team, providing hands-on and remote support across Windows, macOS, and Linux systems. You’ll help onboard new colleagues, manage hardware/software, keep our IT environment secure and stable and occasionally rescue a meeting by reviving the speaker system from the frozen plains.

What you’ll do:

• Provide daily IT support to employees (hardware, software, services)
• Troubleshoot and resolve incidents both on-site and remotely
• Onboard/offboard users and manage accounts and devices
• Maintain conference rooms and other office IT systems
• Support projects to improve and scale our IT infrastructure
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About you

You’re a service-minded techie who communicates well, enjoys teamwork, and thrives in dynamic environments. You’re curious by nature and love learning new things as well as explaining them without sounding like a robot.

Must-haves:

• A genuine interest in tech and helping others
• Strong communication skills in English
• Curiosity, accountability, and initiative
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Bonus if you know:

• Windows Server, Active Directory
• Entra ID, Okta, Google Workspace
• Linux/macOS, networking basics, scripting (Python/Bash/Powershell)
• Ticketing systems (Freshservice, JIRA, etc.)
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About the Team

Paradox IT consists of two tightly connected teams - IT Support and IT Operations - currently eight people strong. While you’ll officially be part of the IT Support team, your work may span across both sides of IT and connect with many departments throughout the company.

Practical Info

• Location: Stockholm (on-site)
• Scope: Full-time, permanent
• Reports to: Head of IT
• Please note: We do not offer relocation assistance for this position.
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If you’re ready to level up your IT support skills in a place where curiosity is valued, teamwork is second nature, and every tech fix is part of the bigger game - apply now. Let’s shape the future of IT at Paradox together.