Arbetsbeskrivning

Ericsson AB Grow with us Our Exciting Opportunity: We are looking for a Service Delivery Manager who will be responsible to ensure customer support service delivery to our customers as specified in contracted support agreements. In this role, you will be responsible for financial and operational performance of the services, work towards ensuring that agreed margins are achieved whilst delivering Service Level Agreement fulfillment and customer happiness. The role also includes leading the customer network support engineers’ team and working closely with the competence centers, global support, and product line maintenance teams. You will: * Maintain good working relationship with our customers * Work closely with global/local service delivery teams to secure customer contract fulfillment * Keep updated with changes released related to SWS processes, models, and strategies * Collaborate and maintain relationships with internal/external organizations * Manage environment, and health and safety (EHS) performance of delivered services * Distribute information to internal partners and call out delivery Issues * Stay up to date with financial data Identify new business opportunities and drive add-on sales in cooperation with account team * Promote knowledge sharing and mentoring Join our Team To be successful in the role you must have: * Education: University Degree in Telecommunications or Engineering or similar * Min years of experience: 2-7 years of relevant service delivery experience * Language requirement: Proficiency in English, both written and spoken * Excellent social skills and strong customer orientation * Excellent communication and presentation skills * Financial acumen and analytical skills * Negotiation and argumentation skills * Change management and improvement management skills * Strong business understanding and Ericsson business knowledge * Capability of coping with pressures & setbacks  Additional Requirements: * Very good leadership and management skills * Self-motivated team player * Ability to adapt to change Please note that Security clearance including references and relevant background screening will be conducted for final candidates.