Arbetsbeskrivning

About TP-Link

Headquartered in the United States, TP-Link is a key player in the network products and solutions market. Ranked the No.1 supplier of WLAN products, TP-Link distributes its service in more than 170 countries.

TP-Link Nordic has established office in Sweden since 2013. We’re looking for 2 technical support Sweden.

Job role and responsibilities:

Daily tasks:

• Help consumers and clients who contact TP-Link Support, to record and answer questions, solve their problems.

• Support channels: Phone Calls, Email, Online Chat.

• Answer review questions in public forum.

• Other technical support tasks assigned by GM or Line Manager.

Products:

• Consumer networking, smart home.

• Refer to https://www.tp-link.com/se/.

Knowledge improvement and certification by TP-Link:

• Receive professional training of TP-Link products and troubleshooting skills.

• To attend and pass TP-Link Certification Test is mandatory.

Desired Skills and Experience:

• You have at least 2 years of experience of technical support in ICT or consumer electronics industry.

• Basic networking knowledge.

• Strong sense of customer satisfaction.

• Technical background and call center experience is plus.

We offer:

TP-Link has no.1 market share in consumer networking and IPC categories. We continue to grow by expanding channel partners and portfolios. In return for your talent and effort, we pay a competitive salary and offer attractive benefits, which may include, but not limited to:

• Competitive salary package.

• KPI bonus, monthly assessment and distribution.

• Pleasant, young, and international working environment.

• Career opportunities to develop into product or category management team.

Other information:

• Place of work: 100% in office in Solna.

• Starting date: Q2 2025.

• Language: native Swedish is mandatory, fluent in English, other Nordic language is a plus.

If you are interested, please send your CV in English to us.