Arbetsbeskrivning

We are looking for a Support Operations Engineer within Monitoring & Operation Support (ATS MOS) team for a global company in Södertälje, Stockholm. 

Start is in September, 2 year's contract to begin with, possibility of extension after that.

The team will consist of three resources in total and work daytime and on-call when needed outside regular office hours.

We’re looking for a curious and analytical problem-solver with a solid technical foundation and a passion for service reliability. You thrive in a fast-paced support environment, enjoy tackling complex technical challenges, and take a proactive, customer-focused approach to ensure smooth and reliable operations.

Main job responsibilities:

• Analyze trends and detect anomalies by improving real-time monitoring, logging, and alerting systems.

• Automate operational tasks to enhance efficiency, consistency, and scalability.

• Minimize errors caused by manual processes and human intervention.

• Respond to and resolve complex incidents escalated from the Customer Success Support team (2nd line),

particularly those related to the Intelligent Control Environment (ICE) and off-board autonomous vehicle

operations.

• Request, manage, perform, and deploy urgent changes when no workaround exists for high-priority incidents.

• Collaborate closely with Customer Success Support and engage relevant resources (e.g., product developers,

vendors) to resolve complex technical issues.

• Communicate effectively with stakeholders, providing regular updates on incident status and resolution

progress.

• Lead root cause analyses to prevent recurring or high-priority incidents in the ICE system or off-board

operations.

• Document and share knowledge with onsite teams and Customer Success Support.

• Provide training to build in-depth understanding of ICE and off-board autonomous vehicle systems.

• Participate in major incident reviews and contribute detailed input for incident reports.

• Actively improve incident management processes, with a focus on ICE and off-board autonomous vehicle

operations.

Education

• Degree in Computer Science or a related field

• DevOps profile with relevant background and preferably experience of working in a technical support context

Language

English (fluent), Swedish (optional)

Experience

• Experience in advanced technical operational support is a strong plus

• Proficiency in programming (e.g. Java, Kotlin, C#, or Scala)

• Experience with AWS, CI/CD, and Infrastructure as Code (IaC)

• Familiarity with tools like GitLab and Jira

• Infrastructure & Cloud: Terraform, Terragrunt, IAM, ArgoCD, Karpenter, Crossplane

• Observability: Grafana, Prometheus, Tempo, Loki, OpenTelemetry

• Messaging & Data: Apache Kafka, Redis, DynamoDB

• Languages & Tools: Python, Bash, Go, GitLab Pipelines

• Networking & Security: Cilium

Our client is currently undergoing an agile transformation. All candidates should be well familiar and prepared to work agile. This includes agile frameworks such as, e g, Kanban, Scrum, XP. It also includes technical methods, such as e.g. test driven development and automation, and DevOps.

This is a full-time consultant position through Incluso in Södertälje, Stockholm. Start is in September, 2 year's limited contract to begin with, possibility of extension after that.

Please submit your CV as soon as possible since we will review the applications on an on-going basis.

For more information about this role, please contact Kanika Singhal, recruiter at Incluso.