Arbetsbeskrivning

Role: Senior Project Manager

Seniority Level: Senior

Location: Stockholm, Sweden

Remote Work: On-site required (up to 2 remote days/week)

Application Deadline: 11 June 2025

Role Overview

We are looking for a strategic, results-oriented project leader to manage the IT aspects of our Customer Service transformation initiative. The ideal candidate will have a mix of technical understanding, leadership experience, and business acumen.

Key Responsibilities

• Lead and manage the end-to-end delivery of the IT component of the Customer Service transformation initiative.
• Develop and maintain detailed project plans (timelines, milestones, resource planning).
• Collaborate with cross-functional teams (IT, Business, Customer Service, external vendors).
• Provide regular updates to senior management on project progress, risks, and challenges.
• Identify and resolve issues and risks in a timely manner.
• Ensure deliverables meet agreed quality standards and business objectives.
• Drive a culture of continuous improvement and innovation within the project team.

Technical Requirements

• Knowledge and experience working with AI technologies.
• Experience with Genesys customer service platforms.

Required Qualifications

• Minimum 7 years’ experience in IT project management.
• Proven track record managing complex, large-scale projects with multiple stakeholders.
• Strong understanding of Customer Service operations and related technologies.
• Fluent in Swedish and English (written and spoken).
• Demonstrated leadership capabilities.
• Strong communication, interpersonal, and problem-solving skills.
• Ability to perform in fast-paced and changing environments.

Preferred Qualifications

• Experience driving continuous improvement and innovation in teams.