Arbetsbeskrivning

Contract Details

Location: Stockholm, Sweden (Hybrid – 2-3 days/week WFH) Type: Full-time, Fixed-term Contract (Approx. 12 months) Start Date: Mid-August 2025 (including 1-month handover with current Head of Operations) Duration: ~12 months (fixed-term contract)

Every year, 6 billion SEK of personal accident insurance compensation goes unclaimed in Sweden! Why so?

One of the main reasons is that navigating the insurance claim process is complicated, requiring time, knowledge, and patience. At Insurello, we believe the insurance claims process should work for people — not against them. That’s why we’ve built a tech-powered platform that helps individuals claim the compensation they’re entitled to, with ease and clarity. We've already helped over 48,000 people claim more than 1 billion SEK, and our customer count continues to grow every hour.

As Interim Head of Operations (maternity cover starting mid-August 2025), you’ll report directly to the CEO and be responsible for the strategic and day-to-day leadership of Insurello’s Operational engine that consists of Claims, Legal and Customer Support functions. You’ll manage 3–4 direct reports, including two Team Managers who oversee large operational teams, ensuring the delivery of efficient, customer-centric services.

Your Mission in This Role

Lead operational strategy, planning, and execution

• Collaborate with the CEO and leadership team to translate strategic priorities into actionable operational plans.
• Own operational steering, ensuring efficiency and delivery on key business outcomes.

At the end of your interim journey, the current operational plan will have been successfully completed—adapted as needed—and a new plan for the year ahead will be drafted to support future growth.

Drive performance and operational excellence through data

• Use data and metrics to monitor, analyze, and improve performance.
• Optimize tools, processes, and systems for scalable growth and impact.
• Maintain high standards in service, compliance, and regulatory areas within a fast-paced environment.

When it’s time to pass the baton, core workflows will be running smoothly, and documentation will be structured and up to date.

Ensure alignment and stakeholder collaboration

• Foster strong cross-functional relationships with Product, Data, Finance, and other key stakeholders.
• Remove blockers, facilitate planning, and ensure operational initiatives align with company priorities.

By the time you wrap up, cross-team collaboration will be seamless, ownership clear, and priorities aligned for the next leader.

Lead and develop people

• Manage and support 2 Team Managers and Legal Counsels, nurturing high-performing, engaged teams.
• Empower teams through clear goals, fostering feedback culture, and continuous performance tracking.
• Act as a role model for work ethics and collaboration across Operations.

As you prepare to hand things back, the team should feel empowered, motivated, and proud of their growth — ready for the next phase with confidence and clarity.

• A seasoned operations leader with experience in fast-paced, scale-up environments.
• Highly analytical and data-driven — confident working with metrics, dashboards, Excel, and operational systems.
• Strong in project and stakeholder management, with the ability to align and influence across functions.
• Strategic thinker who’s also hands-on — able to shift between high-level planning and operational execution.
• Proactive, structured, and decisive in complex and evolving situations.
• Experienced in leading senior experts or specialized teams — ideally with exposure to managing other managers, but not a must.
• A supportive, direct, and trusted leader; you inspire strong work ethics, engagement, and focus.
• Fluent in Swedish and English.

Bonus points if you…

• Have experience in regulated industries like insurance, legal tech, or fintech.
• Have worked across or closely with Customer Service, Sales, or core Operations teams.
• Thrive in high-velocity, tech-driven environments with shifting priorities and fast decision-making.

At Insurello, we innovate for impact, nurture trust, and care deeply about both our customers and our teams. Join us to lead operations that make a real difference.

• Take on a leadership role with the perfect blend of strategy and hands-on impact — influence from day one.
• Collaborate closely with a committed, ambitious, and purpose-driven Leadership Team.
• Help scale a meaningful product with a strong focus on improving people’s lives and creating real impact.
• Enjoy flexible work in a hybrid setup based out of our Stockholm HQ.