Arbetsbeskrivning

Job Title: Service Delivery Specialist

Location: Stockholm, Sweden

Remote Work: Up to 50%

Application Deadline: 13 June 2025

Workload: 100%

Assignment Overview

We are looking for a Senior Service Delivery Specialist to join a transformation initiative within Global Tech Services. You will play a key role in shaping and scaling the MMR (Minimum Market Requirements) framework—ensuring application readiness, operational resilience, and long-term compliance.

Responsibilities

• Act as a bridge between business and technical teams to align expectations
• Drive cross-functional forums to prioritize and implement the MMR agenda
• Communicate with strategic stakeholders to ensure tool stability in daily operations
• Align ways of working and translate business needs into technical solutions
• Improve support processes and collaboration across product teams and functions
• Provide guidance on operational procedures to ensure stability and quality
• Support onboarding of applications to MMR for new products
• Promote MMR framework across forums and teams
• Track KPIs and contribute to overall vision realization with leadership

Qualifications

Must-Have Skills

• Strong experience in Business Impact Analysis (BIA) and compliance insight
• Skilled in compliance reporting and dashboard/trend analysis
• Proven ability in cross-functional collaboration to address gaps and risks
• Experience in issue escalation, risk register maintenance, and governance follow-up
• Hands-on experience in key ITIL service processes:
• Incident Management
• Problem Management
• Change Management
• Knowledge Management
• Business Continuity Planning
• Good understanding of cybersecurity frameworks in service delivery
• Proficient in monitoring tools and technology trend awareness
• Strong process orientation with knowledge of ITIL best practices

Preferred Skills

• ITIL Certification or equivalent experience
• Experience with ServiceNow
• QA testing knowledge or background

Languages Required:

• Swedish (Proficient)
• English (Proficient)