Arbetsbeskrivning

The Community Analyst II is responsible for advancing community engagement strategies and enhancing data stewardship for PMI Chapters and Volunteers. This role plays a key part in fostering engagement, improving community experiences, and driving platform development, access, and tool integration to generate actionable insights.

At this level, the analyst takes a more strategic and proactive approach to data collection, analysis, and reporting of community KPIs, ensuring a comprehensive understanding of engagement trends and success metrics. They lead efforts to enhance data integrity, track performance, and provide in-depth insights that inform strategic decision-making, optimize engagement initiatives, and strengthen community retention.

Additionally, this role collaborates cross-functionally to shape and implement community engagement initiatives, leveraging advanced analytics and stakeholder feedback to drive continuous improvement. The Community Analyst II contributes to both operational execution and the strategic evolution of community programs, serving as a key resource in identifying opportunities for innovation and growth.

Essential Job Functions

Stakeholder Collaboration & Engagement:

• Act as a key partner to platform owners, chapter leaders, volunteers, and business stakeholders to gather data needs and translate them into actionable insights.
• Support the integration of community analytics into platform development and engagement strategies, ensuring data-driven enhancements.
• Assist in refining processes for data management, reporting, and collaboration, working cross-functionally to improve efficiency.
• Guide onboarding processes for new PMI members and volunteers, ensuring a smooth and engaging experience across community platforms.
• Contribute to the development and execution of engagement initiatives, leveraging data to enhance community satisfaction and retention.

Data Stewardship & Governance:

• Maintain oversight of data integrity and consistency across community platforms, ensuring alignment with governance standards.
• Support data collection, categorization, and compliance efforts, working closely with Chapter Membership, Volunteer platform owners, and Enterprise Analytics teams.
• Assist in the development of reporting structures and dashboards, helping to ensure data is accessible and actionable.

KPI Management & Reporting:

• Monitor and maintain key performance indicators (KPIs) for community engagement, volunteer participation, and platform performance.
• Regularly analyze community data and generate reports that provide insights for leadership and stakeholders.
• Contribute to the development of reporting frameworks and tools, enhancing visibility into community trends and effectiveness.

Data Analysis & Insights:

• Conduct intermediate-level analysis to identify engagement patterns, participation trends, and areas for improvement.
• Develop clear and concise data visualizations and reports for a variety of stakeholders, ensuring insights are easily understood.
• Support data-driven recommendations for platform enhancements and engagement strategies by collaborating with teams on continuous improvement initiatives.
• Participate in the testing and optimization of tools and processes to enhance data collection and community engagement efforts.

· Bachelor’s degree in data science, analytics, business, or a related field (Master’s degree preferred but not required).

· 5-7 years of experience in data analysis, community engagement, or a related field, ideally within a membership-based or nonprofit organization.

· Demonstrated expertise in managing and reporting on KPIs, with the ability to develop advanced data visualizations and translate insights into strategic recommendations.

· Hands-on experience with community management platforms, CRM systems, or volunteer management tools, with the ability to optimize their use for engagement and reporting.

· Proven ability to collaborate cross-functionally and influence engagement strategies using data-driven insights.

·  Experience working in agile, dynamic, and customer-centric environments, with the ability to adapt to evolving priorities and technology-driven solutions.