Arbetsbeskrivning
Join an international team and play a key role in delivering exceptional customer experiences.
As a Customer Support Specialist, you will assist users with inquiries related to product features, troubleshooting, e-commerce, software, hardware, and connectivity.
Your Role
- Provide customer support through phone, email, chat, social media, and messaging platforms
- Handle pre-sales inquiries, general questions, and technical support requests
- Maintain a consistent and professional tone across all communication channels
- Escalate complex cases to specialized teams when needed
- Collaborate with technical teams to ensure efficient resolution of support tickets
- Manage your individual ticket queue and adhere to service level expectations
- Contribute to content quality by reviewing help materials and suggesting improvements
Your Qualifications
- Fluent Swedish(C1) and good English (B2)
- Based in Lisbon or open to relocating
- Previous experience in customer service or a BPO setting is a plus
- Comfortable working with computers and common support platforms
- Quick problem-solver with a proactive and positive attitude
- Flexible availability, including weekends or shift rotations
The Offer
- Attractive base salary and performance-based incentives
- Relocation support package to help you settle into life in Lisbon
- Private health insurance and other benefits
- Opportunity to work for a globally recognized brand and enhance your CV
- A vibrant and multicultural work environment
- Modern office in central Lisbon, easily accessible and well-equipped
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