Arbetsbeskrivning

This isn't a conventional car company. We're a new global brand that focuses on the need of the connected generation, sustainability, and a hassle-free customer experience.

Are you ready to take the lead in optimizing and managing debt collection processes on a global scale? We are looking for an experienced and driven Service Owner for our Accounts Receivable (AR) function, with a strong focus on debt collection and collaboration with both internal stakeholders and external partners. In this key role, you will ensure the accuracy, efficiency, and compliance of our AR debt collection operations.

Role Description

As Service Owner – Debt Collection AR, you will be responsible for overseeing the debt collection operations within our Accounts Receivable function. This includes managing internal processes and coordinating the work performed by external partners. Your role is vital in ensuring that debt collection activities are timely, accurate, and in compliance with internal policies and external regulations.

Key Responsibilities

• Oversee the work performed in the debt collection AR area, providing guidance, support, and process improvements
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• Lead team of collection specialists
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• Foster a positive and collaborative team culture to enhance productivity and collaboration between HQ team and external team
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• Workflow Management: Oversee the debt collection operation and create reporting structure to be able to track the work performed in HQ and by external partners
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• Develop and implement efficient and standardized debt collection processes to optimize workflow
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• Training and Development: Provide training for members of external partner on debt collection processes, systems, and relevant policies
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• Facilitate ongoing professional development to enhance team skills and knowledge
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• Customer Relationship Management: ensure an adequate contact with customers and keep the topics relevant to them
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• Collaborate with the sales and customer service teams to address customer concerns and debt collection disputes
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• Ensure a positive and professional interaction with customers during the debt collection process
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• Identify opportunities for process improvements and automation within the debt collection AR function
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• Implement best practices to enhance the efficiency and effectiveness of the debt collection process
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• Ensure compliance with internal policies and external regulations related to debt collection
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• Stay up to date with changes in debt collection standards and industry best practices

Qualifications & Skills

Knowledge:

• SAP

Experience / Education:

• Bachelor’s degree or equivalent qualification or sufficient work experience
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• Extensive knowledge of AR operation and collection management
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• Professional-level language skills in English

Competencies

• Analytical
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• Stress tolerance
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• People leadership
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• Problem-solving
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• Communication

Working for Lynk & Co

Want to learn more about working for Lynk & Co and what we offer? Read more via this link: Why Lynk & Co - Lynk & Co (lynkco.com).