Arbetsbeskrivning

Customer Support Specialist

Location: Nyköping (Hybrid)

Start Date: 2025-06-02

End Date: 2026-08-31

Workload: 100%

Language: Swedish & English

Personal Identity Number: Required for candidate submission via the client’s third-party system

About the Role

Our client is seeking a highly skilled and service-oriented Customer Support Specialist for their Nyköping office. This is a hybrid position requiring a combination of onsite presence and remote work.

You will be a key point of contact for internal stakeholders, responsible for managing order-related issues, technical queries, and payment matters. The role requires strong coordination with cross-functional teams across Sales, Operations, Supply Chain, and After-Sales Services to ensure efficient and timely resolution of customer cases.

This role is well-suited for a proactive, experienced support professional with deep expertise in customer service, order management, and business systems.

Key Responsibilities

• Act as the main internal contact for handling customer inquiries related to technical support, orders, and payments
• 
  
• Ensure complete case ownership by coordinating resolutions with Sales, Operations, Logistics, and other internal departments
• 
  
• Support After-Sales and Spare Parts teams in managing customer issues
• 
  
• Proactively work to improve customer satisfaction and service delivery
• 
  
• Utilize internal tools such as SAP and Microsoft 365 (Excel, Word, Teams) to manage workflows and documentation
• 
  
• Share knowledge and support continuous improvement across teams

Required Qualifications

• Proven experience in customer support and order management
• 
  
• Solid understanding of logistics flows and processes
• 
  
• Proficient in SAP and Microsoft 365 tools (especially Excel and Teams)
• 
  
• Excellent communication, coordination, and problem-solving skills
• 
  
• Ability to collaborate effectively across departments and manage complex case resolutions

Additional Notes

• Hybrid work setup: Some on-site presence in Nyköping is required
• 
  
• Please ensure to mention the personal identity number