Arbetsbeskrivning

our Responsibilities:

* Provide first-line technical support for Windows and macOS users, diagnosing and resolving issues.

* Manage incidents and problems, conduct root cause analysis, and collaborate on solutions.

* Escalate complex issues to second-line support and external vendors.

* Administer and support Microsoft 365 services (Teams, Outlook, SharePoint).

* Configure and administer Intune (implementation phase).

* Oversee laptop lifecycle management (deployment, retirement, maintenance).

* Train users and create technical documentation.

What You'll Bring:

* Bachelor's degree in Computer Science, Mathematics, or a related field (preferred).

* Minimum 2 years of experience in a similar IT support role.

* Experience with Microsoft 365 administration and Active Directory user management.

* Project work experience.

* Excellent knowledge of Windows 11 administration.

* Experience with Intune configuration and administration.

* Familiarity with Microsoft Azure.

* Understanding of computer networks and VPN solutions.

* Self-reliance, accuracy, conscientiousness, and strong organizational skills.

* Strong commitment and excellent user interaction skills.

* Fluency in both English and Polish.

What We Offer:

* Employment contract.

* Private medical care (Enel Med).

* Multisport PLUS card subsidy.

* Life insurance subsidy (UNUM).

* Central office location (near the metro) with free gym access (Q22).

* Friendly and supportive work environment.

* Casual dress code.

* Hybrid work possibility.

* Development and on-the-job training.

* Language course subsidies with native speakers.

* Team-building events (in and out of the office).

* "Bread breakfasts" featuring artisanal bakery goods (in addition to fruit Tuesdays).

* Employee referral program with financial rewards.