Arbetsbeskrivning

Job description Are you driven to deliver world class service? Are you a goal-oriented and communicative person? Then you could be the person we are looking for! NearYou is currently recruiting a Customer Service Representative for Distrupol Nordic. Main Responsibilities include: • Processing of orders, complaints, returns and credits. • Maintenance of customer accounts. • Resolution of product or service complaints: investigating the cause and offering the best solution to solve the problem, following up to ensure full resolution within agreed SLAs. • Management of incoming calls and emails. • Identification of customers’ needs to ensure complete satisfaction. • Building and maintaining strong relationships with customers through open communication. • Supporting Key Account Managers in meeting personal and team sales targets. Your profile The ideal candidate will have a proven track record in a Customer Care or Inside Sales role. • Proven Customer Service experience. • Demonstrates excellent communication skills. • A courteous and professional telephone manner, both inbound and outbound. • Familiar with CRM systems and practices. • Demonstrates the ability to adapt to different personalities and situations. • Ability to multitask, prioritise and manage time effectively. • You have a high level of proficiency in the Microsoft Office suite, including Word, Excel and Outlook. The position requires fluency in both written and spoken Swedish and English, with Danish and Finnish being additional assets. About the company Headquartered in Surrey, England, with broad geographic reach across Europe, Distrupol has provided value-added sales and application development of thermoplastic resins for 60 years. Through its decades-long relationships with world class supply partners, the company offers a robust array of superior performance products and solutions that meet the needs of diverse end users from leading and emerging industries such as the consumer, medical, automotive and electrical sectors, among others. Distrupol caters to over 1,850 customers in over 40 countries with a portfolio of over 4,000 grades of high-quality polymers. Design, Develop and Deliver with Distrupol. Are you interested in this position? If you have any questions, please do not hesitate to contact the responsible recruiter at [email protected] In this recruitment we work with continuous selection, so please send your application today. You can apply via our website www.nearyou.se Due to the new General Data Protection Regulation (GDPR), we ask you to exclude the last four digits of your personal identity number and any reference contacts in your application/CV. Please note that we do not accept applications via email. We look forward to receiving your application! About us NearYou is a recruitment company with offices in 17 cities. We have moved on from being a company among others in the industry to also becoming a social actor. For you as a candidate, this means an employer that has your back, no matter where you are or where you want to be in your career. We want to provide security in a fast-moving world. We support, challenge and ask how things are getting on. Find out more about us at www.nearyou.se