Arbetsbeskrivning

Are you a German speaker with a passion for customer service and a love for travel?   If you're looking for an exciting opportunity to work with an amazing hotel chain in sunny Málaga, we want you on our team! As a German Customer Support Advisor, you'll help guests from around the world with their inquiries and ensure they have the best stay possible.

We are looking for a German-speaking Customer Support Advisor to join a renowned hotel chain in Málaga. You’ll be the first point of contact for German-speaking customers, handling inquiries and ensuring a seamless experience for hotel guests. You’ll work directly with customers over the phone to answer questions, resolve issues, and provide information about hotel services.

• Handle incoming customer calls in German, assisting with bookings, inquiries, and support.
• Provide clear and professional communication to resolve customer issues.
• Ensure customer satisfaction by delivering excellent service.
• Handle a variety of customer queries, from booking confirmations to special requests.

• German: Native or bilingual level
• English: Advanced (minimum C1)
• Ability to work 39 hours/week with alternating weekends
• A valid NIE, NAF, and a Spanish bank account

• Fixed monthly salary + bonus 
• Onsite Training: From 9 AM to 6 PM
• Location: Malaga
• Contract: Indefinite term, with a 2-month probation period
• Work Schedule: Flexible hours with alternating weekends

If you’re looking to work in a dynamic customer service role for a top hotel brand in Spain, this is the opportunity for you! Apply now and join our team in Málaga!