Arbetsbeskrivning

Who are we? The quality of our products and services is a prerequisite for Customer Satisfaction, a business asset both for our sales and our profitability.  This is the purpose of our Quality & Customer Satisfaction organization within the R&D organization. Our mission is to keep our customers on the road, protect people, and secure business. We support our customers’ uptime and share the customer’s perception and their actual quality performance of our products.  The Q&CS Göteborg department has the responsibility to lead the quality journey for several vehicle and powertrain ranges. This is the role As manager for Product Quality, you will hold a strategic and important role having the responsibility to lead and develop a team of Product Quality Leaders. Interfacing between brands' aftermarket networks, engineering, purchasing, and manufacturing organizations, the team leads the work to improve our products' reliability at customers by detecting, pre-investigating, prioritizing quality issues, and securing that appropriate corrective actions are taken both in serial production and aftermarket. The technical scope is on Engine, Transmission, EATS but could also be other technical areas.  This means:  Lead and develop a team of product quality leaders;  Ensure that product quality targets are met with quick end-to-end solving lead-time, including actions in aftermarket to protect final customers, by supporting teams and being part of the governances and escalation processes Bridge the cross-functional organizations by working closely to Truck and Bus Brands, and alliances within the Volvo Group As a member of the Q&CS Gothenburg's management team, take initiatives and the lead on transversal actions/projects contributing to our strategic plan and for continuous improvements in people development, processes, customer satisfaction culture deployment, new technologies, etc.  This is you We believe that you are an inspiring leader, passionate about the field of Quality and Customer Satisfaction. You have a positive drive with a demonstrated ability to provide clear strategic and operational direction for a team working in a customer-oriented and global environment. You create a learning culture, with a coaching approach where lean, agile, and innovative ways of working are the foundation for our development. You are skilled in building effective teams and leading through networks, and you have a well-developed ability to communicate efficiently. Acting with a clear sense of ownership and readily taking action on challenges are also skills you possess. Required knowledge/experience: * MSc. Engineering or relevant technical education * Experience from leading people in a technical and global environment * Experience in Powertrain development (engines, EATS, transmissions or complete powertrain) or on customer applications * Experience of change management and in building efficient teams *  Knowledge of Aftermarket and/or Quality processes * Knowledge of simulation and data analytics Ready for the next move? We're  looking for someone that has tremendous drive, customer focus and that can communicate effectively. Doesn’t this sound like an amazing opportunity? Send in your application today, we’re looking forward to reviewing it. Curious and have some questions? Feel free to contact: Leo Petrin, Director Q&CS Göteborg, [email protected] Last day to apply is the 20th of may.  We value your data privacy and therefore do not accept applications via mail.