Arbetsbeskrivning

Team Leader - Samsung | Transcom

Are you passionate about customer satisfaction and problem-solving?

Transcom is looking for talented individuals like you to join our next-gen CX team! So let’s start something brilliant together: become a Team Leader for the worlds leading technology & AI brand - Samsung. Are you a driven, result-oriented, and inspiring leader that is motivated by the responsibility over your team? Then we have the perfect vacancy for you in Stockholm, Sweden!

Join us as an Experienced Team Leader for Samsung!

As a Team Leader, your responsibility will include product knowledge, profitability, quality, productivity, efficiency, and your team of Customer Service Specialists. You will focus on effectively supporting each employee in your team, which means competence development and responsibility of each employee and making sure everyone meets our overall goals. The tasks also include leading operations, quality assurance, coaching, reporting, and following up on measurable production results. You will report directly to your Business Manager.

What We Offer

At Transcom, we believe in fostering growth and career development while creating a supportive and engaging workplace. Here’s what you can expect:

• Competitive salary
• Comprehensive training program – Get fully equipped for success from day one
• Career advancement opportunities – 90% of our leaders started in customer service!
• Collective agreement & pension plan
• Health & wellness benefits
• A dynamic and inclusive work environment
• A brand new Office, freshly renovated.
• 24/7 access to our state of the art Gym and Sauna

Your Role as a Team Leader

As a Team Leader at Transcom, you will play a key role in ensuring the success of your team and contributing to our market's performance. You will drive operational excellence, lead by example, and ensure our key performance indicators (KPIs) are consistently met. Your responsibilities will include:

• Leading and Inspiring: Provide daily guidance and coaching to your team, ensuring alignment with operational goals and helping team members reach their full potential.
• KPI Management: Monitor, track, and report on team and market KPIs, ensuring targets are met while maintaining the highest quality of service.
• Problem-Solving & Decision-Making: Collaborate with your team to identify needs, resolve issues, and drive sound business decisions that enhance performance.
• Stakeholder Engagement: Serve as a key interface with stakeholders across the organization, ensuring clear communication and expectations are set.
• Continuous Improvement: Proactively suggest and implement improvements to optimise operations and customer experiences.

What We’re Looking For

To succeed in this role, we believe You are an accomplished leader with a proven track record of driving strong results. At Transcom, we value ambitious individuals who are passionate about continuous improvement and delivering outstanding customer service. The ideal candidate will have:

• Leadership Excellence: Demonstrated success in leading teams to achieve goals, with a focus on coaching and development.
• Customer-Centric Mindset: A passion for enhancing the customer experience and a commitment to delivering high-quality service.
• Strategic Insight: Strong business acumen, with the ability to manage multiple priorities effectively.
• Communication & Networking Skills: Excellent interpersonal and communication skills, ensuring seamless collaboration with stakeholders and teams.
• Language Proficiency: Fluency in English (Transcom's business language).
• Knowledge Sharing: A proactive approach to knowledge gathering and sharing, ensuring best practices are implemented across the team.

Location: Kista, Stockholm

Job Title: Team Leader

Contract type: Permanent + 6 month trial period.

Working hours: Monday - Friday, office hours. (No evenings or weekends)

Start Date: 2nd June 2025

About Transcom

Transcom is a global leader in customer service solutions, operating in 29 countries with over 90 contact centres worldwide. We are dedicated to delivering exceptional customer experiences and fostering a positive work environment where our employees can thrive.

At Transcom, we care about our people – from our clients to our colleagues. Join us, and be part of something bigger!

Apply Now! Interviews are conducted on a rolling basis, so don’t wait – send in your application today!

If you have any questions about the role, feel free to contact [email protected]