Arbetsbeskrivning

Job Description:

The Technical Lead provides subject matter expertise, architects technical solutions, and establishes the standards and key performance indicators against which Broadridge Trading & Connectivity Solutions Customer Success measures its effectiveness.

Key Responsibilities:

• Lead, mentor, and inspire a team of technical account managers towards fulfilling department objectives.
• Define assessment standards for Customer Success staff and implement onboarding policies and procedures.
• Work closely with sales, product management, and engineering teams to provide feedback on customer needs and contribute to product development.
• Evaluate and implement new technologies to optimize associate engagement with customers.
• Develop and implement strategies for customer engagement and retention.
• Collaborate with customers to understand their technical requirements and business objectives.
• Manage and troubleshoot complex technical issues, coordinating with internal teams to drive resolution.
• Maintain in-depth knowledge of Tbricks products.
• Communicate clearly and effectively with both technical and non-technical stakeholders.
• Conduct regular meetings and reviews with customers to ensure ongoing satisfaction and identify opportunities for growth.
• Track and report on key performance indicators (KPIs) related to customer success.

Qualifications:

• Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field.
• Extensive experience in software development and leadership roles.
• In-depth knowledge of programming languages, software architecture, and network topologies.
• Strong problem-solving skills and ability to work under pressure.
• Excellent leadership and communication abilities