Arbetsbeskrivning

Join a global leader in customer experience (CX) — our client powers the best interactions for 75+ of the world’s most well-known and digital-first brands, helping shape the way people connect with companies in the moments that matter. With over 170,000 associates worldwide, they blend technology, people, and innovation to deliver exceptional service and business value.

If you’re passionate about learning, development, and inspiring others to grow, this could be your next big move.

About the Role

As a Trainer, you’ll play a vital role in onboarding new hires and driving ongoing development for customer service teams. You’ll design and deliver engaging training programs, lead onboarding sessions, provide feedback and coaching, and help teams sharpen their communication and sales skills. By staying aligned with client expectations and evolving market trends, you’ll help ensure the team is always ahead of the curve.

What You’ll Need to Succeed

• Fluent German and English (spoken & written – C1 level)
• Experience as a trainer or coach (ideally in a CX/sales environment
• Knowledge of GDS systems, especially Amadeus
• Excellent sales and communication skills
• Strong organizational and time management abilities
• A proactive mindset with the ability to influence and motivate
• Great interpersonal skills and the ability to work with diverse teams
• Comfortable with giving supportive, constructive feedback
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Flexibility to travel for training purposes
• EU citizenship or valid work permit for Greece
• Athens-based candidates only (this is an on-site role)

What’s in It for You

What's in it for you? We give our people the tools and the freedom to learn, grow, have fun and be themselves.

• Very competitive wages and stability
• Fully paid training
• Permanent contract
• Private healthcare
• Continuous learning/development opportunities
• Competitive career opportunities
• A safe, friendly, diverse, supporting and technological company
• International and multicultural environment (celebrations, initiatives to develop your skills and events to increase the team spirit)
• EverBetter wellness program (Fitness room in our premises & Personal Trainer)

You’ll become part of a diverse and forward-thinking team, working in a supportive environment that values personal and professional growth. You’ll contribute to training the teams behind some of the world’s most respected brands, all while building your own future in the heart of sunny Athens

📣 Ready to inspire, lead, and make a real impact? Apply now and bring your energy, skills, and passion to a team that’s redefining customer experience across the globe.