Arbetsbeskrivning

As people increasingly move across channels and platforms, Kantar Media’s data and audience measurement, targeting, analytics and advertising intelligence services unlock insights to inform powerful decision-making.

Working with panel and first-party data in over 80 countries, we have the world’s fastest growing cross-media measurement footprint, underpinned by versatility, scale, technology and expertise, to drive long-term business growth for our clients and partners.

Our versatility, scale, technology, and expertise enable our 5000 people across Latin America, Europe, the Middle East, Asia Pacific, North America, and Africa to understand audiences and help the world’s leading organisations succeed and grow.

Location: Gothenburg, Kungstorget 2

Role Description

Excitingly Kantar Media has partnered with the MMS to build a new Cross-Media Measurement panel in Sweden, that will be one of the first of its kind in the world. We are looking for forward-thinking, diverse, and client-focused individuals to join our team and make this audience measurement panel a success for MMS and Kantar Media.

We are now embarking on an exciting new chapter. A new organization is being established to operate Sweden’s next-generation video audience currency service on behalf of MMS and Swedish TV broadcasters. At the heart of this effort is the creation of a cutting-edge household panel, designed to provide a comprehensive and accurate picture of how audiences engage with video content across all platforms.

Tasks & Responsibilities

You will be responsible for:

• Make recruitment calls (“call 3”) and facilitate the onboarding of panellists
• Ensure that daily targets set for routine activities are met and to standards expected.
• Contacting panel members to book appointments for technician’s visits which could involve a first-time installation or revisit
• Respond to incoming calls from panel members and record the outcome of calls in the contact history database.
• Make outgoing calls to panel members to follow up on potential compliance issues or technical faults with the metering
• Liaising with technicians whilst in panel member homes to perform interactive tests and quality checks to prove that the metering is installed correctly.
• Capturing information from technicians about the equipment in the panel members homes and updating into a central database.
• Conduct various validation checks to identify any issues with data held against a home that could have a detrimental impact on data processing.
• Perform all duties with an underlying objective of meeting of exceeding the divisions service level agreements
• Work collaboratively with all staff within the panel management team and other business units.
• Will work on shifts and Saturdays. Team will provide helpdesk support from 08.00am to 20.00pm during the week, and to monitor the free phone line on a daily basis, excluding Bank Holiday.

Required:

• Previous experience of working in a helpdesk environment and any experience in an operations environment which have business critical deadlines.
• Service Orientated: desire to anticipate, recognize and meet other’s needs. Have a full understanding of the daily priorities and quality expectations.
• Communicator: Confident communicating with both colleagues and panel members. Be able to interpret detailed information and articulate in a way that clearly explains the status.
• Adaptability: Be flexible to responding to business, stakeholder, and client needs. Be versatile in your approach to issues and can adapt to changing priorities
• Collaboration: Work proactively with your peers and others. Understand the bigger picture and goals (help others to be clear and motivated around a goal)
• Help others to flourish: Have a positive and pragmatic attitude taking ownership to overcome obstacles.

Our offer:

At Kantar Media we have an integrated way of rewarding our people based around a simple, clear and consistent set of principles. Our approach helps to ensure we are market competitive and to support a pay for performance culture, where your reward and career progression opportunities are linked to what you deliver.

We go beyond the obvious, using intelligence, passion, and creativity to inspire new thinking and shape the world we live in. Apply for a career that’s out of the ordinary and join us.

We want to create an equality of opportunity in a fair and supportive working environment where people feel included, accepted, and are allowed to flourish in a space where their mental health and wellbeing is taken into consideration. We want to create a more diverse community to expand our talent pool, be locally representative, drive diversity of thinking and better commercial outcomes.

At Kantar Media, the diversity of our employees provides a richer environment for our employees and broader depth and breadth of thinking for our clients. Kantar is committed to inclusion and diversity; therefore, we welcome applications from all sections of society and do not discriminate based on age, race, religion, gender, pregnancy, sexual orientation, gender identity, disability, marital status, or any other legally protected characteristics.

Interested? Apply today or get in contact with [email protected] to learn more.