Arbetsbeskrivning

Position: Customer Success Team Leader

Location: Limassol, Cyprus

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

• Lead and manage a team, ensuring high performance and productivity.
• Conduct regular training to equip team members with the skills and knowledge needed for exceptional service delivery.
• Monitor team performance using key metrics and customer satisfaction indicators.
• Implement strategies to drive improvements in team outcomes.
• Address escalated customer inquiries and complaints, ensuring timely and effective resolutions.
• Identify opportunities for process enhancements to improve customer experience and service efficiency.
• Collaborate with other departments to resolve customer issues and optimize operations.
• Provide performance reports and insights to senior management, highlighting achievements and areas for growth.
• Ensure compliance with industry regulations, policies, and company standards in customer interactions.

REQUIREMENTS:

• Native or fluent in English (C1 level), with strong proficiency in both written and spoken communication.
• Degree in Business or a related field.
• Demonstrated experience in leading a team of 10–15 individuals.
• Essential background in the FX industry.
• Previous leadership or team management experience is required.
• In-depth knowledge of CySEC regulations.
• Extensive experience in creating and optimizing team processes.
• Familiar with KPI metrics, team monitoring, and overall supervision.
• Capable of supporting and mentoring both new and existing team members.
• Strong communication and interpersonal abilities.
• We highly value personality and attitude – seeking a candidate who is approachable, humble, and dynamic, with the ability to work effectively with remote teams.

OFFER:

• 24 working days annual leave (+ public holidays)
• Comprehensive Global Medical Insurance Plan, with coverage for the employee and their immediate family from day one
• Udemy Business unlimited membership
• Work hours 9-6 from Monday to Friday
• Company discount card with access to various goods and services
• Corporate events and team building activities
• Professional and personal development opportunities in a fast-growing environment