Arbetsbeskrivning

About Riga

Riga offers a relatively low cost of living, making it an attractive choice for both individuals and families. The city also boasts excellent educational institutions, a high standard of healthcare, and a well-developed public transportation system. With its central location in the Baltics, Riga is the perfect starting point for exploring other European destinations.

Our client is an international company in Riga who currently are looking for new employees to join their customer service team. Here, you will have the opportunity to work in a dynamic office environment alongside colleagues from all over the world!

What We Offer

✔ Career growth opportunities (possibility to develop as a product specialist, team leader, or shift supervisor)

✔ Social activities and company events

✔ Health insurance

✔ Performance-based bonuses

✔ Gym membership and access to coaching

✔ Game room and kitchen facilities for employees

✔ Fresh fruit and vegetables every Friday

✔ Free coffee

✔ Relocation package (including a flight ticket and accommodation for the first month)

About the Company

Our client is a global leader in customer experience solutions, offering services such as customer care, sales, technical support, and credit management through a vast network of contact centers. The company has over 29,000 trained customer service professionals, delivering services in 33 languages to more than 400 clients across 20 countries and 50+ service centers worldwide.

Job Description

Are you ready for an exciting journey and eager to contribute to creating positive online experiences for millions of users? Then don't miss this opportunity!

Your daily tasks will include:

🔹 Acting as the first point of contact for calls, chats, and emails from users

🔹 Providing customer service support to our clients

🔹 Assisting and communicating with customers via various channels, including phone and email

🔹 Responding to customer inquiries and guiding them through any product-related issues

🔹 Handling customer complaints professionally

🔹 Full-time position (40 hours per week)

🔹 Providing direct customer support at major events worldwide

🔹 Performing other tasks as needed

Your Qualifications

✅ Fluent Danish (both written and spoken) and good English skills

✅ Experience in customer support is recommended and considered an advantage

✅ Basic IT skills

✅ Excellent problem-solving abilities

✅ Ability to multitask and prioritize efficiently, along with strong communication skills to express yourself clearly and concisely

📩 Does this sound like the right job for you?

Don’t hesitate to reach out with any questions or concerns, or send your CV directly to us, and we will arrange an interview!