Arbetsbeskrivning

Hey there! We are Web Manuals, a fast-growing SaaS company working towards digitizing the aviation industry. Both our customers and our product is constantly in the clouds but for us the sky is not the limit!

At Web Manuals, we’re redefining aviation with our state-of-the-art SaaS solutions. Our mission? To revolutionize how aviation professionals work while reaching new heights of innovation and service. As a bootstrapped company, we chart our own course, breaking barriers and setting our sights on the stars and beyond. We’re proud to offer an environment where you can soar—both professionally and personally—and explore a world of opportunities within an international team.

With offices in Malmö (HQ), San Diego, New York, Sydney and Singapore, we’re growing rapidly. Now, we’re on the hunt for a Customer Success Associate to join our team in Malmö! Take the leap and join Web Manuals on our journey to revolutionize aviation—apply today!

About the role

As a Junior Customer Success Associate at Web Manuals, you’ll be the primary point of contact for our customers, ensuring they have a seamless experience with our platform. Your role will be to build strong relationships, drive customer satisfaction, and support the successful implementation of our solutions. Ultimately, your goal is to not only meet customer expectations but exceed them, ensuring loyalty and long-term success.

To support you in your role, you’ll have a knowledgeable and experienced team by your side. This is a unique opportunity to be part of an incredible journey, making a tangible impact on both our customers and our company’s growth.

Your key responsibilities

• Proactively build strong relationships with customers and guide them through their journey with Web Manuals.
• Understand and address customer needs, ensuring they get maximum value from our platform.
• Provide outstanding customer service to maintain satisfaction and retention.
• Manage customer implementation projects from start to finish.
• Conduct regular customer check-ins, including on-site visits.
• Educate customers about new features and product upgrades.
• Inform customers about upcoming events and opportunities.
• Handle contract renewals and ensure continued engagement.
• Collaborate with cross-functional teams to advocate for customer needs and drive product improvements.

What we're looking for

• A bachelor’s degree or equivalent practical experience.
• Previous experience in a customer-facing role.
• Fluency in English, both verbal and written.
• A technical aptitude and problem-solving mindset.
• A customer-first mindset and a passion for delivering exceptional service.
• Strong communication and interpersonal skills.
• You manage your time effectively and stay on top of tasks.
• You thrive in a fast-paced, evolving environment and embrace challenges.
• You genuinely care about creating great experiences for our customers.
• You enjoy working with others to achieve shared goals.

Ideally, you also have experience from

• Work or studies in an international environment.
• IT, SaaS and/or aviation industries.
• Additional language skills.
• Project management.

Other information

• Start date: September.
• Location: Malmö.
• Work extent: Full-time.
• As part of our recruitment process, we use the Predictive Index (PI) assessment to ensure a great fit between your skills and our company culture.

Curious about what it’s like to work at Web Manuals? Check out our new Instagram account and visit www.webmanuals.aero!

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